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How to terminate my prepaid line

Member
Posts: 1
Registered: ‎20-03-2017

I would like to terminate my prepaid line. How to do so?

Re: How to terminate my prepaid line

Member
Posts: 5
Registered: ‎14-03-2017
Just leave it until 90 Days it will auto terminated

Re: How to terminate my prepaid line

Support
Posts: 2,957
Registered: ‎01-12-2016

Hi nasrudinsalleh,

 

The number will be terminated automatically after the validity expired. 

 

Thanks.

Re: How to terminate my prepaid line

Member
Posts: 1
Registered: ‎06-12-2017
How to terminate my prepaid line right away?

Re: How to terminate my prepaid line

Support
Posts: 4,103
Registered: ‎14-04-2015

nurdinisyahirah, can u PM us ur number, full name anda IC number for verification, please? Tq.

Re: How to terminate my prepaid line

Member
Posts: 1
Registered: ‎17-02-2018
Plz terminate my number digi

Re: How to terminate my prepaid line

Anonymous
Posts: 0

Hi Saat, kindly walk-in to our nearest Digi Store to do the termination ya. Tq

Re: How to terminate my prepaid line

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

@Saat wrote:
Plz terminate my number digi

For prepaid number, it will automatically be terminated after it has passed grace period. Smiley Happy

For postpaid number, a visit to Digi Store is required.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: How to terminate my prepaid line

Member
Posts: 3
Registered: ‎04-04-2018
Hi, can help terminate my prepaid line right away..i lost my prepaid card..stephanus anak sylvester f bukit, 900711125701

Re: How to terminate my prepaid line

Community Manager
Posts: 8,791
Registered: ‎20-04-2015
Termination of Prepaid number will happen naturally when it isn't being reloaded past the grace period, but you will lose your number permanently.
If you just want to suspend the lost number so that you can recover the number through SIM card replacement, head to a Digi outlet or contact Digi customer service to report your stolen/lost SIM card.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!