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Re: How to.reactivate a terminated prepaid number

Support
Posts: 1,544
Registered: ‎18-07-2017

Hi Meow888. We are sorry to inform you that there is no way to retrieve and reactivate a Prepaid account once it has been terminated. Thank you.

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Re: How to.reactivate a terminated prepaid number

Member
Posts: 2
Registered: ‎12-03-2020

Refer to message above some user success to retrieve their number although is terminated.

Since I already used Digi services for many years.I desperately hope I can continue as a loyalty customer with Digi.

Much appreciate if Digi can show me the option way to retrieve back my existing number with Digi. I don’t mind pay some money for it if.

Thank You. 

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Re: How to.reactivate a terminated prepaid number

Support
Posts: 1,544
Registered: ‎18-07-2017

@Meow888 You could only get it registered under postpaid plan in 5 days from the termination date. It is not possible if it has been more than 5 days.

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Re: How to.reactivate a terminated prepaid number

Member
Posts: 1
Registered: ‎20-03-2020
last year i waited for the call and email from digi, but i didn't recieve anything. so i just waited for months, unfortunately, my number was terminated even i can't get any chance to active it. what should i do?
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Re: How to.reactivate a terminated prepaid digu number..?

Member
Posts: 1
Registered: ‎28-05-2020
How to reactivate my prepaid digi number?
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Re: How to.reactivate a terminated prepaid digu number..?

Support
Posts: 1,517
Registered: ‎14-04-2015

julz38, we are sorry to inform u that, once a number has been terminated, there's no option to reactivate it back Smiley Sad