12-03-2020 03:57 PM
Hi Meow888. We are sorry to inform you that there is no way to retrieve and reactivate a Prepaid account once it has been terminated. Thank you.
13-03-2020 05:59 PM
Refer to message above some user success to retrieve their number although is terminated.
Since I already used Digi services for many years.I desperately hope I can continue as a loyalty customer with Digi.
Much appreciate if Digi can show me the option way to retrieve back my existing number with Digi. I don’t mind pay some money for it if.
14-03-2020 03:21 PM
@Meow888 You could only get it registered under postpaid plan in 5 days from the termination date. It is not possible if it has been more than 5 days.
20-03-2020 11:15 AM
28-05-2020 01:08 PM
julz38, we are sorry to inform u that, once a number has been terminated, there's no option to reactivate it back