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Re: Number.not.working

Support
Posts: 3,771
Registered: ‎01-05-2015

Based on the record, the mobile number has already been terminated, Gaurav9june. We wish to inform that we unable to retrieve and reactivate the number once a Prepaid account has been terminated.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: How to.reactivate a terminated prepaid number

Member
Posts: 1
Registered: ‎04-03-2018
How can i reactive my number? Its really important to me as my bank and other stuff is using this number 0149886735
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Re: How to.reactivate a terminated prepaid number

Support
Posts: 1,390
Registered: ‎14-04-2015

YinSengXin, we are sorry to inform u that, once a number has been terminated, there's no other option to reactivate it back Smiley Sad

 

 

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Re: How to.reactivate a terminated prepaid number

Member
Posts: 3
Registered: ‎14-04-2018
My number 0166753821
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Re: How to.reactivate a terminated prepaid number

Member
Posts: 1
Registered: ‎15-05-2018
It is possible to reactivate a terminated prepaid number provided that you do it < 1 week after termination AND the number is NOT RECYCLED.

You may check with the digi hotline if your number has not been recycled yet.
Then you need to walk in to a digi service center and place a request to retrieve it.

I managed to get my terminated number back (5 days after termination) because it had not been recycled yet (luckily!!)

Excellent service from Athirah and Fairul of digi Gardens service center.
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Re: How to.reactivate a terminated prepaid number

Member
Posts: 3
Registered: ‎02-05-2017

Hi, 

 

May I know once terminated, do we need to do anything like unregister something?

Previous registration information with this number will automatically be deleted?

 

Thanks

Chee

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Re: How to.reactivate a terminated prepaid number

Support
Posts: 1,390
Registered: ‎14-04-2015

CYung, no other action needed once the number has been terminated. It will be automatically terminated and u will not be attached to that number any longer. 

 

 

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Re: How to.reactivate a terminated prepaid number

Member
Posts: 1
Registered: ‎21-10-2018
Is there any way to get back my terminated number? Or can i go the DG centre to do so?
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Re: How to.reactivate a terminated prepaid number

Support
Posts: 1,390
Registered: ‎14-04-2015

sitihariyati, we are sorry to inform u that, once a number has been terminated, there's no option to reactivate it back Smiley Sad

 

 

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Re: How to.reactivate a terminated prepaid number

Member
Posts: 1
Registered: ‎16-11-2018

Hello,

 

I tried to login digi app to reload today and found it tells me "Cannot find the number". It was still working yesterday.

 

0146262833

 

Could you please check and help me to reactivate the login?