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Re: How to.reactivate a terminated prepaid number

Support
Posts: 556
Registered: ‎06-12-2019

Hi. Kindly PM us if you need any further assistance. Thank you. 

Re: How to.reactivate a terminated prepaid number

Member
Posts: 1
Registered: ‎04-02-2021
Hi Digi team,
my number was terminated these few days and i forgot to reload… i can‘t get my any bank TAC no
can you please help me check :0143078993
hope can recover back my number .

Re: How to.reactivate a terminated prepaid number

Support
Posts: 4,842
Registered: ‎10-04-2015

Hi joeykaotyk. It was terminated on 28 Jan 2021 because of no reload was done within the given days. 

 

The reactivation can only be considered if you make a request at our Digi Store only within 30 days from its termination date. If it is approved, it must be re-registered as a Postpaid account.

 

Location details : https://www.digi.com.my/digi-store?store_search=&outlet_type%5B%5D=Digi+Store

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: How to.reactivate a terminated prepaid number

Member
Posts: 1
Registered: ‎20-02-2021

My number has been deactivated - 010 566 9067.

I can pm you the owner's name and IC no.

Re: How to.reactivate a terminated prepaid number

Support
Posts: 556
Registered: ‎06-12-2019

Hi. Do PM (Inbox) us for further assistance. TQ. 

Re: How to.reactivate a terminated prepaid number

[ Edited ]
Member
Posts: 1
Registered: ‎10-03-2021

Hi.. Due to this  Covid  Pandemic.. I am oversea and I am unable to reload my digi. Now I can't  receive any call. Can you assist me to reactivate my account please? 016-5850181. Thank You

Re: How to.reactivate a terminated prepaid number

Member
Posts: 1
Registered: ‎23-03-2021

Hi Digi team,

 

I just notice that my number was terminated (due to oversea, forgot reload)
i can‘t get my any bank TAC no which is sent to this number.
can you please help me check :0167523090
hope can recover back my number .

Re: How to.reactivate a terminated prepaid number

Support
Posts: 4,864
Registered: ‎01-05-2015

Officially, we are unable to retrieve and reactivate the number once a Prepaid account has been deactivated HongHai :-(

Please update the bank with the new contact number ya.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: How to.reactivate a terminated prepaid NUMBER

Member
Posts: 3
Registered: ‎18-04-2021
rd5200318@gmail.com

Re: How to.reactivate a terminated prepaid NUMBER

Support
Posts: 4,864
Registered: ‎01-05-2015

SHAHINURMOHAMM, kindly PM us your phone number over <here> for further assistance ya, TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!