11-09-2017 11:03 PM
Solved! Go to Solution.
12-09-2017 08:01 PM
@Syahriezal, a terminated number cannot be recovered. Please keep your number active by reloading or purchase Super Long Life if your plan is eligible. http://community.digi.com.my/t5/Prepaid/Super-Long-Life/ta-p/13004
26-10-2017 11:25 AM
my digi no is terminated on 18th october17. my last reload was july 29th and as per 90 days period i have to reload november 2nd. can you please check what happend ..my no is 0163878151
26-10-2017 04:31 PM
Rajs, When we checked here it seems that ur number has been terminated Once a number has been terminated, there's no other option to reactivate it back. For Digi Best Prepaid, ur last reload must not be more than 75 days. If it has exceeded 75 days, ur number will be terminated.
26-10-2017 04:36 PM
@rajs wrote:
my digi no is terminated on 18th october17. my last reload was july 29th and as per 90 days period i have to reload november 2nd. can you please check what happend ..my no is 0163878151
Not all prepaid plans have same number of grace period:
Digi Prepaid Live - 90 days
DiGi Prepaid Smart Plan - 60 days
Best Prepaid - 75 days
Prepaid Broadband for PC and Tablet (internet-only) - 30 days
27-10-2017 05:30 PM
Thanks for your replay. Previously I was reloading once in every 90 days. I don’t know this new rule 75 days. when I started this card it was 90 days and also I am following same. i am holding this no almost 8 years. Is there any way to get back my no
27-10-2017 10:48 PM
U can try to walk into our main Digi Store - https://new.digi.com.my/support/digi-store and request to activate the number back. However, there will be no guarantee from us here that it can be done as it will be subjected to the Store manager's approval too.
28-10-2017 07:32 AM
30-10-2017 09:52 AM
@rajs wrote:
Thanks for your replay. Previously I was reloading once in every 90 days. I don’t know this new rule 75 days. when I started this card it was 90 days and also I am following same. i am holding this no almost 8 years. Is there any way to get back my no
The grace period duration has remained the same since the introduction of these prepaid plans. =(
30-10-2017 09:53 AM
@Josam wrote:
Hi, can i get the money back after prepaid account been terminated?
The prepaid credit is not refundable to cash in any situation.