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How to check prepaid credit usage / charges history

[ Edited ]
Member
Posts: 2
Registered: ‎05-04-2019

I'm on prepaid. Using it only for roaming.

I only turn on the phone / and app occasionally, when i go overseas. I do not use it locally in malaysia.

 

Problem is the balance always has weird balance.

How do i check the history of all the charges? How do I know if digi is charging me correctly?

I can check my recent transactions in Boost, Grab, Touch N Go.
How about digi prepaid? I'm entrusting you money up front.

 

For example: 

I top up RM 100, and purchase roaming RM25.

I should have balance of RM 75. But instead i have balance of RM66.20.  - why?

 

Thanks.

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Re: How to check prepaid credit usage / charges history

Anonymous
Posts: 0

Hi digi88, At the moment the MyDigi web is currently unavailable until further notice. Should you need further assistance, kindly PM us (Inbox) your mobile number, full name, last 4 digits IC number and the specific date/time that you would like to check. Click here to PM: https://bit.ly/2ERJb4N . Thank you.