10-08-2018 02:43 PM
Assuming that I have extended the validity via the RM1 (for one day) on 6 Aug, By when should I do it again just to ensure that the number will not be terminated?
Solved! Go to Solution.
11-08-2018 06:33 PM
Hi Garfield21. Prepaid numbers have 75 days or 90 days of grace period after credit expiry, depending on the plan type. Beyond this grace period, the number will be terminated. Thanks.
13-11-2018 09:30 PM
27-08-2019 02:18 PM
27-08-2019 04:01 PM
Hi nrlsyamimiakmal, Our Digi Helpline might experience a high call queue during your call. Kindly PM us (Inbox) for further assistance related to your Digi account. Click here to PM: https://bit.ly/2ERJb4N . Thank you.
15-04-2020 10:02 AM
15-04-2020 11:07 AM
malinisarinah, kindly PM us your phone number over <here> for further clarification on the status, please. TQ.
26-02-2021 02:32 AM
26-02-2021 10:22 AM
Prepaid numbers have the days of grace period after credit expiry, depending on the plan type. Below are the validity days after it has expired according to the plans:
Smart Prepaid/ Prepaid Easy/ Digi Prepaid LiVE = 90 days
Digi Prepaid Best (all version) = 75 days
Digi prepaid Next = 60 days
Please PM us via https://goo.gl/SxGJMl for further checking. TQ.