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How do I reactivate my suspended prepaid number?

by whysee SuperUser on ‎31-05-2016 06:31 PM - edited on ‎23-05-2017 05:28 PM by Community Manager

Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.

Comments
by 01134154680 Member
on ‎06-09-2016 05:11 AM

@leeyc wrote:

Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.


01133154689

by Support
on ‎06-09-2016 09:53 AM

Hi morning. Please call our helpline, 0162211800 for further assistance about your account. Thank you.

by argiope Member
on ‎21-01-2017 11:35 AM

Tapping on this topic - calling your hotline doesn't seem to help.

 

I'm overseas and I received SMS on 19/01 morning that my number will be suspended the next day 20/01 so i tried to reload online immediately upon reading that SMS on 19/01 itself but wasn't able to do so due to number not active. It wasn't even 20/01 yet!

 

I called your hotline but was told "oh sorry we can't help you gotta email us or walk-in to a digi centre" and was assured a human response within 24 hrs. So that was what i did and I have also provided an alternate number in case they need to call me (cos 016 suspended they also can't reach me anyway). I refresh my inbox and check junk folder every now and then, but nope, 36 hrs now still no response. 

 

Summary: Called hotline can't help, emailed no response, twitter no response, live chat always error.

 

by ariffinbinudin Member
on ‎09-06-2017 09:37 PM

Suspended line

by Valued Contributor
on ‎09-06-2017 09:59 PM

Hi ariffinbinudin, if you have any issue with your prepaid number, kindly PM your prepaid number to us for further checking. Thank you.

by ariffinbinudin Member
on ‎09-06-2017 11:55 PM
0166784624
by faezahkirin Member
on ‎11-06-2017 02:11 PM
Pleasd unsuspend my number 0146960941
by Farel Member
on ‎19-07-2017 01:37 AM

@whysee wrote:

Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.


Please  reactive my line from suspended   my no is 

 

0163724597

 

Tq .

by Support
on ‎19-07-2017 09:09 AM

Hi @Farel. You can reactivate it via your MyDigi account. Once logged in, click on Accounts & Plans. After that, click on Settings and choose Suspend My Line. Slide to your left to reactivate your account. Thank you

by norhamzani09 Member
on ‎29-07-2017 02:17 AM

Please reactivate my line .. this is my number 01126980866 . I tried so many time open mydigi and  try  to reactive suspend my line . But its didn't work Smiley Sad help please . 

by Support
on ‎29-07-2017 09:15 AM

norhamzani09, please check your PM k. TQ.

by morrisage Member
on ‎07-08-2017 12:19 PM

Hi!

 

I would be thankful if you can let me a know how to find out whether a number is within the reactivation period and can be reactivated.  

by Support
on ‎08-08-2017 01:43 PM

Kindly check your PM, morrisage. TQ.

by emany Member
on ‎29-08-2017 01:12 AM

Hi digi, 

 

kindly reactivate my  number 01151446309

 

thanks

by Support
on ‎29-08-2017 09:14 AM

Hi @emany. Please try again to use your number. Thank you.

by mandysoo Member
on ‎03-11-2017 04:41 PM

Please reactivate my line .. this is my number 0168750723 . I tried so many time open mydigi and  try  to reactive suspend my line . But its didn't work ,help please . 

by Valued Contributor
on ‎03-11-2017 04:48 PM

Hi mandysoo, kindly send a private message to one of our support <here> for further checking. Thank you.

by Ruthes Member
on ‎17-11-2017 08:05 PM

 Hi digi  I need to reactivate my number 0167841733. I have big amount in my prepaid number . Please help me to activate my number.

by Support
on ‎18-11-2017 08:32 AM

Based on the record, the mobile number has already been terminated, Ruthes.

We wish to inform that we unable to retrieve and reactivate the number once a Prepaid account has been terminated :-( TQ.

by luccy Member
on ‎09-06-2018 04:14 PM

my balance just be disabled by today , how to  active back my number?

i  reload  at my digi website but  cant

urgent 

by Support
on ‎10-06-2018 10:57 AM

Hi luccy. If you are unable to log in to MyDigi and there is no signal shown, it is likely that the account is terminated. We are sorry to inform you that there is no way to retrieve and reactivate a Prepaid account once it has been terminated. Thank you.

by CHPau Member
on ‎13-06-2018 05:21 PM

my number is suspended, how can i reactivate it . my number is 0164717568 

by Support
on ‎13-06-2018 10:13 PM

Hi CHPau, may we know, do you facing the same issue now?

by CHPau Member
on ‎14-06-2018 01:23 PM

my number has been reactivated. no issue now 

by Support
on ‎17-06-2018 12:01 AM
Glad to hear that 😊
by awangtay Member
on ‎25-06-2018 09:39 PM

Hi, is my number 01133530534 terminated? I remember my last topup was around end of April, So what happened to my phone? it shows no service after i come back from overseas.

by Support
on ‎25-06-2018 09:44 PM

Hi there. Could you PM (inbox) us your full name here: https://goo.gl/ztUhcG for further checking? Thank you.

by CHPau Member
on ‎21-11-2018 10:53 PM

hi, can pls check my phone number status? can i reactivate it? 0164717568

by Support
on ‎21-11-2018 11:52 PM

We've responded to your PM. Kindly check, CHPau. TQ.

 

hi, can pls check my phone number status? can i reactivate it? 0164717568

by jmay1105 Member
on ‎22-01-2019 10:25 PM

 Hi, 

 

Can you assist in reactivate my number please? My number is 0166020483.

Thanks. 

by Support
on ‎23-01-2019 09:17 AM

We unable to retrieve and reactivate the number once a Prepaid account has been terminated, jmay1105 :-(

 

 Hi, 

 

Can you assist in reactivate my number please? My number is 0166020483.

Thanks. 

by Phangcm Member
on ‎14-09-2019 03:55 AM

My prepaid card expired on today 14/9/19.. But now i can't topup it because i at singapore ... I think the system already block or terminate my number... Any option to reactive my sim card asap.. Please advise.. 0167054766

by Phangcm Member
on ‎14-09-2019 03:55 AM
  1. My prepaid card expired on today 14/9/19.. But now i can't topup it because i at singapore ... I think the system already block or terminate my number... Any option to reactive my sim card asap.. Please advise.. 0167054766
by Support
on ‎14-09-2019 08:25 AM

Hi Phangcm. The account is terminated. You could try to get it registered under postpaid plan in 5 days from the termination date. Unfortunately, we cannot promise you that the number can be recovered. You may seek for the manager in charge at Digi Store to check on the availability. You may refer to the link provided for more info about the location and operating hours of our Digi Store: https://www.digi.com.my/digi-store Please tick on Digi Store only under the Outlet section. Thanks.