Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.
@leeyc wrote:Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.
Hi morning. Please call our helpline, 0162211800 for further assistance about your account. Thank you.
Tapping on this topic - calling your hotline doesn't seem to help.
I'm overseas and I received SMS on 19/01 morning that my number will be suspended the next day 20/01 so i tried to reload online immediately upon reading that SMS on 19/01 itself but wasn't able to do so due to number not active. It wasn't even 20/01 yet!
I called your hotline but was told "oh sorry we can't help you gotta email us or walk-in to a digi centre" and was assured a human response within 24 hrs. So that was what i did and I have also provided an alternate number in case they need to call me (cos 016 suspended they also can't reach me anyway). I refresh my inbox and check junk folder every now and then, but nope, 36 hrs now still no response.
Summary: Called hotline can't help, emailed no response, twitter no response, live chat always error.
Hi ariffinbinudin, if you have any issue with your prepaid number, kindly PM your prepaid number to us for further checking. Thank you.
@whysee wrote:Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.
Please reactive my line from suspended my no is
Hi @Farel. You can reactivate it via your MyDigi account. Once logged in, click on Accounts & Plans. After that, click on Settings and choose Suspend My Line. Slide to your left to reactivate your account. Thank you
Please reactivate my line .. this is my number 01126980866 . I tried so many time open mydigi and try to reactive suspend my line . But its didn't work help please .
norhamzani09, please check your PM k. TQ.
I would be thankful if you can let me a know how to find out whether a number is within the reactivation period and can be reactivated.
Kindly check your PM, morrisage. TQ.
kindly reactivate my number 01151446309
Hi @emany. Please try again to use your number. Thank you.
Please reactivate my line .. this is my number 0168750723 . I tried so many time open mydigi and try to reactive suspend my line . But its didn't work ,help please .
Hi mandysoo, kindly send a private message to one of our support <here> for further checking. Thank you.
Hi digi I need to reactivate my number 0167841733. I have big amount in my prepaid number . Please help me to activate my number.
Based on the record, the mobile number has already been terminated, Ruthes.
We wish to inform that we unable to retrieve and reactivate the number once a Prepaid account has been terminated :-( TQ.
my balance just be disabled by today , how to active back my number？
i reload at my digi website but cant
Hi luccy. If you are unable to log in to MyDigi and there is no signal shown, it is likely that the account is terminated. We are sorry to inform you that there is no way to retrieve and reactivate a Prepaid account once it has been terminated. Thank you.
my number is suspended, how can i reactivate it . my number is 0164717568
Hi CHPau, may we know, do you facing the same issue now?
my number has been reactivated. no issue now
Hi, is my number 01133530534 terminated? I remember my last topup was around end of April, So what happened to my phone? it shows no service after i come back from overseas.
Hi there. Could you PM (inbox) us your full name here: https://goo.gl/ztUhcG for further checking? Thank you.
hi, can pls check my phone number status? can i reactivate it? 0164717568
We've responded to your PM. Kindly check, CHPau. TQ.
Can you assist in reactivate my number please? My number is 0166020483.
We unable to retrieve and reactivate the number once a Prepaid account has been terminated, jmay1105 :-(
Hi, Can you assist in reactivate my number please? My number is 0166020483.Thanks.
My prepaid card expired on today 14/9/19.. But now i can't topup it because i at singapore ... I think the system already block or terminate my number... Any option to reactive my sim card asap.. Please advise.. 0167054766
Hi Phangcm. The account is terminated. You could try to get it registered under postpaid plan in 5 days from the termination date. Unfortunately, we cannot promise you that the number can be recovered. You may seek for the manager in charge at Digi Store to check on the availability. You may refer to the link provided for more info about the location and operating hours of our Digi Store: https://www.digi.com.my/digi-store Please tick on Digi Store only under the Outlet section. Thanks.