Free Internet 2GB vs daily biGBonus FREE 1GB (1-7pm) [ Edited ]

[Zahid83]

Hi, I am a biGBonus28 user and have been DiGi user for more than 3 month that entitle me for a  complimentary "Free Internet 2GB" monthly. My enquiry are why did DiGi consume my complimentary "Free Internet 2GB" data even during my "biGBonus FREE 1GB (1-7pm)" period? Thank You in advance..

[Zahid83]

Still waiting for my query, hope some admin will notice..

[ntausun]

I believe this is the disadvantage of system, it gives priority to Free 2gb data 1st. once that free 2gb data is used completely, then data plan comes next. My problem is i didn't redeem within 7days

[Zahid83]

Thank You, I have commmunicated with DiGi helpdesk thru e-mail and they verifed  that the complimentary (Free Internet 2GB) Data is in High Priority hence data consumption will be consumed from these complimentary Data given prior to 1gb  (1-7pm biGBonus) data

There is nothing that customer can do for now, but i do suggested them to gave priority based on time frame since  (1-7pm biGBonus) is on shorter side 6Hrs, while (Free Internet 2GB) is on 30Days time frame. Hope DiGi will consider on these suggestion.

[Muhdhariz90]

0102508369

[HarveyPuah1999]

I already complaint about this problem, when I bought data add on, no matter 2 days 3 days 7 days ，as long as add on not finished, then not able to utilise free data 1pm to 7 pm. That means users suffer from loss when buying RM 28 package. Digi is just ignore users complaints.

[Kuyagmalani]

Support me top up

[Fitriahnajlaa]

Yesss

[Fitriahnajlaa]

Support me

[Eleyvera]

Free internet 2GB