|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted

Free Internet 2GB vs daily biGBonus FREE 1GB (1-7pm)

[ Edited ]
Member
Posts: 3
Registered: ‎30-09-2019

Hi, I am a biGBonus28 user and have been DiGi user for more than 3 month that entitle me for a  complimentary "Free Internet 2GB" monthly. My enquiry are why did DiGi consume my complimentary "Free Internet 2GB" data even during my "biGBonus FREE 1GB (1-7pm)" period? Thank You in advance..

Highlighted

Re: Free Internet 2GB vs daily biGBonus FREE 1GB (1-7pm)

Member
Posts: 3
Registered: ‎30-09-2019

Still waiting for my query, hope some admin will notice..

Highlighted

Re: Free Internet 2GB vs daily biGBonus FREE 1GB (1-7pm)

Member
Posts: 1
Registered: ‎04-12-2019
I believe this is the disadvantage of system, it gives priority to Free 2gb data 1st. once that free 2gb data is used completely, then data plan comes next. My problem is i didn't redeem within 7days Smiley Sad
Highlighted

Re: Free Internet 2GB vs daily biGBonus FREE 1GB (1-7pm)

Member
Posts: 3
Registered: ‎30-09-2019

Thank You, I have commmunicated with DiGi helpdesk thru e-mail and they verifed  that the complimentary (Free Internet 2GB) Data is in High Priority hence data consumption will be consumed from these complimentary Data given prior to 1gb  (1-7pm biGBonus) data

 

There is nothing that customer can do for now, but i do suggested them to gave priority based on time frame since  (1-7pm biGBonus) is on shorter side 6Hrs, while (Free Internet 2GB) is on 30Days time frame. Hope DiGi will consider on these suggestion.

Highlighted

Re: Free Internet 2GB vs daily biGBonus FREE 1GB (1-7pm)

Member
Posts: 1
Registered: ‎11-12-2019
0102508369
Highlighted

Re: Free Internet 2GB vs daily biGBonus FREE 1GB (1-7pm)

[ Edited ]
Member
Posts: 5
Registered: ‎19-10-2019
I already complaint about this problem, when I bought data add on, no matter 2 days 3 days 7 days ,as long as add on not finished, then not able to utilise free data 1pm to 7 pm. That means users suffer from loss when buying RM 28 package. Digi is just ignore users complaints.
Highlighted

Re: Free Internet 2GB vs daily biGBonus FREE 1GB (1-7pm)

Member
Posts: 1
Registered: ‎29-03-2020
Support me top up
Highlighted

Re: Free Internet 2GB vs daily biGBonus FREE 1GB (1-7pm)

Member
Posts: 2
Registered: ‎30-03-2020
Yesss
Highlighted

Re: Free Internet 2GB vs daily biGBonus FREE 1GB (1-7pm)

Member
Posts: 2
Registered: ‎30-03-2020
Support me