09-09-2020 12:29 PM
May we know what type of the free credit that you have received? Examples of "Free credit offers", "Free credit internet", "MyDigi Free Rewards Credit" or others.
For the "MyDigi Free Rewards Credit", you can only use the free credit to purchase MyDigi Rewards item ya, the free Mydigi Rewards Credit is not included for others subscription eg, internet packages, call or etc.
Free Credit" can be used for all purposes such as voice calls (excluding Premium calls to 1051, 1800,1300), SMS, MMS, IDD and Internet except Talktime Extend, Talktime Transfer, International TalktimeTransfer, Digi Direct Billing (purchases from Google Play, App Store, Apple Music, iTunes etc), roaming services and renewal charges.
The Free Internet Credit can be used for our Internet subscription such as daily, weekly, monthly internet package. Once the subscription is done, it will auto-deducted from the Free Internet Credit. However, it is not applicable for a renewal subscription
21-11-2020 12:27 PM
21-11-2020 12:31 PM
21-11-2020 01:07 PM
Hi YayaDeLavigne86. For MyDigi Rewards Free credit, it is for offers that are available in MyDigi Rewards only. Thank you.