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FAQ - SUPER LONG LIFE & TERMINATION

Member
Member
Posts: 10
Registered: ‎10-03-2017
Hi DIGI team & fellow DIGI Prepaid community,

Below is a FAQ and flow chart of Digi validity & termination sequence. Please do assist with the verification that flow is in order for the embetterment of the loyal Digi Prepaid community.

Upon on the day of expirary of prepaid number, the number goes into [GRACE] period:
- All existing credits are remained within the account
- One can still receive incoming calls & sms

Depending on your Digi Prepaid Plan, the number of days for the [GRACE] period is as follows:
- 90 days - Digi Prepaid Live
- 75 days - Best Prepaid
- 60 days - DIGI Prepaid Smart Plan

If no reload activities or any extension were purchase within the [GRACE] period, after which the number enter the stage of [TERMINATION]:
- All remaining credit balance are forfeited.
- The number is taken offline, meaning no incoming calls or sms. The SIM card is dead.
- Extremely unlikely (but not impossible) to retrieve the number. One will have to walk in to a DIGI service center to apply and appeal.

One should always remember to reload or purchase a validity extension during the [GRACE] period. By reloading the account, the number will go back to [ACTIVE] status whereby:
- Rollover of existing credit with the new reload.
- One can make outgoing and incoming calls and sms.
- Depending on the reload amount, the [ACTIVE] period will be further extended respectively by which at the of the [ACTIVE] period, the number will re-enter [GRACE] period on a new cycle.

Validity extension may be purchased to enter the [ACTIVE] status instead of a reload. This is provided the account has sufficient existing balance for the purchase. As of May 2020, DIGI only has one type of validity extension for purchase, the [SUPER LONG LIFE]. Whereby on the day of purchase of [SUPER LONG LIFE] for one RM, the number will be [ACTIVE] for that one day only. The very next day, the number will resume back to a NEW cycle of [GRACE] period.

As such, base on the above, below is a simple flow chart on how to maximise your DIGI prepaid number with minimum expense. Particularly handy for those residing overseas and still need an [ACTIVE] Malaysian number for banking TACs:

Scenario (A)
DAY 01 - Reload RM 10, account [ACTIVE]
DAY 11 - Commence first day of [GRACE] period
DAY 85 - Last day of [GRACE] (Assume Best Prepaid Plan of 75 days)
DAY 86 - Account [TERMINATION] and bye bye.

Scenario (B)
DAY 01 - Reload RM 10, account [ACTIVE]
DAY 11 - Commence first day of [GRACE] period
DAY 85 - Last day of [GRACE] (assume Best Prepaid Plan of 75 days) and reload RM 10, account is now [ACTIVE]
DAY 95 - Commence new cycle of [GRACE] (additional 75 days)
... ... ... the cycle repeats

Scenario (C)
DAY 01 - Reload RM 10, account [ACTIVE]
DAY 11 - Commence first day of [GRACE] period
DAY 85 - Last day of [GRACE] (assume Best Prepaid Plan of 75 days) and purchase [SUPER LONG LIFE] account is now [ACTIVE]
DAY 86 - Commence new cycle of [GRACE] (additional 75 days)
DAY 160 - Last day of [GRACE], either reload or purchase another [SUPER LONG LIFE] to repeat cycle in order to maintain your number. If no such activities were carried out, then...
DAY 161 - Account [TERMINATION] and bye bye.

Of course the above scenarios are stretched out to illustrate the maximised limit on ways to maintain your DIGI number. I wouldn't recommend to leave it till the very last day to reload or [SUPER LONG LIFE] to avoid any unfavourable mishaps.

I would very much appreciate if a member of the DIGI team could assist me with the verification of the above clarification. Are the above laid out description accurate?

Your input is much appreciated!
Thankx !
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Re: FAQ - SUPER LONG LIFE & TERMINATION

Member
Member
Posts: 10
Registered: ‎10-03-2017
Bump.

Could a member of Digi team kindly please verify if the above explanation is correct ?

Thankx.