07-12-2017 09:07 AM
ooi53, kindly PM us your phone number <here> for further clarification, please. TQ.
08-03-2018 12:21 PM
For all that concern,
I also facing the same issue (Detect Extra Charges for "Tryitgame 0376211027" ~ I am sure that the transaction is not done by me & clearly unauthorized charge by this provider.)
After making complain to firstname.lastname@example.org , problem consider solved & I also get the refund back!
Make your complain to
Careline: 03-7621 1027 (Mon-Fri, 9.30-5pm)
25-03-2018 11:33 AM - edited 25-03-2018 11:36 AM
Hi...when I checked the prepaid balance, I noticed that the credit balance has been deducted RM 2.50 for 'mobile services' which I am not aware of it's existence.
Can I know what is this 'TryItgame' and how to stop it? Is it possible to get refund for this?
25-03-2018 02:09 PM
26-03-2018 12:21 PM
I also faced the same issue like you.
And still waiting for the refund.
27-03-2018 03:18 PM
You can email to "Customer Service (Mobinium Technology) <email@example.com>" to ask for the refund it they found it is deducted wrongly.
27-03-2018 04:17 PM
Thanks for your info.
But as a customer using Digi services, I should only deal with Digi, as the single Point of Contact for any issue.
Digi can have business partnership with multiple (maybe thousands & thousands) ”third party service“. But this is not the customer interest.
And based on my understanding, Digi also earn some commission $$$ from the subscription fee charged via ”third party service“.
Just imaging yourself, if the similar cases happen again & again, but under different ”third party service“.
Are you going to follow up with different ”third party service“ again & again ?
How do you feel, and do you think who should take full responsible to follow up & prevent such thing happen again.
Let me give 1 scenario here.
If you holding some bank credit card & you detected some fraud overseas transaction in your account.
And you lodged complaint to the bank, and the banker ask you to follow up yourself with the overseas merchant (”third party service“)
Do you think this is logic ?
Scenario above is similar to the “Tryitgame”, as a customer should only deal with Digi for any issue, not ”third party service“.
Sorry if my wordings above a bit harsh.
But, we need to know & protect our consumer rights.
27-03-2018 04:28 PM
Just let you know I am totally agree with you, that's why i complaint this issue to http://complaint.cfm.my/, you should do it as well because non of the Digi support going to entertain us with this issue,
29-03-2018 11:46 AM - edited 29-03-2018 12:02 PM
I also had been one of this DIGI-TryItGame victim. After complaint, the careline center said thatit will be reimbursed in 48 hours but now nothing.
I urge everyone in this forum to act and lodge report to MCMC, as this is an unacceptable behavior for DIGI and its partners to scam money from its users without proper authorization and acknowledgement. If you notice the reduction then it is ok. but if you do not notice, it can be considered as stealing since we never gave permission for any party to deduct any amount for some lousy game.
To administrator, please refund back my credit which is deducted on 22nd.
Either way, I am still reporting this to MCMC.
Update: I made a complaint already to https://aduan.skmm.gov.my/ and you guys should too, before telco and its partner rips off from users like us.