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Re: Extra Charges for 'TryItgame 03726211027'

Contributor
Posts: 44
Registered: ‎30-06-2015

Thank you for your prompt reply. Matter has been resolved and was refunded successfully.

Re: Extra Charges for 'TryItgame 03726211027'

Support
Posts: 2,978
Registered: ‎01-12-2016

You are most welcome, bhpor81. :-)

Re: Extra Charges for 'TryItgame 03726211027'

Member
Posts: 2
Registered: ‎18-10-2017

I just figured out my prepaid  credit got deducted by the same service provider today, there is no  sms confirmation prior to the deduction.

May i know how did you get the issue resolved? Refunded by DiGi or  Tryitgame 0376211027?

Re: Extra Charges for 'TryItgame 03726211027'

Member
Posts: 1
Registered: ‎20-10-2017

Hi there', I encoutered same issue whereby without my knowledge my a/c being deducted 3 times so far. With the most recent occured on 17/10. This irritate me as I'd reported and reuqest to DiGi support to BLOCK/TERMINATE the subscription early of this month.

Seriusly DiGi should review, or even consider to terminate the partnership with this so call "3rd party" provider  as this is utterly nonsense  for thier subscribers to waste thier time to  try to reach out to differnet parties and figure out what went wrong as  there's no record of "subscription" to the so call "premium service".

I'm at the point of considering reporting the case to MCMC, and to terminate my a/c if this nonsene continues.

 

Re: Extra Charges for 'TryItgame 03726211027'

Member
Posts: 1
Registered: ‎24-10-2017

I have also just found out my prepaid has been charged RM1 on 16/Oct by this "tryitgame" without my knowledge.

 

On that day, my mobile was turned off and I have not received any SMS as I was at oversea. This is clearly unauathorized charge by this provider.

 

I have contacted DiGi LiveChat CS for help but the response is underwhelming and not helpful (CS officer insists I have to contact the provider to 'deactivate' the service) . I have not even heard of the service until today and I have been asked to deactivate it? DiGi should be the one deactivate it for me and ban this provider.

Re: Extra Charges for 'TryItgame 03726211027'

Contributor
Posts: 44
Registered: ‎30-06-2015

Hi codesense, Jason123 and calcifer,

 

It's best if you could contact this CP to ask for refund. 

What I did was by sending them an email, highlight about this issue and showing them the proof of the credit deductions for this service. They actually responded quite fast, and credit was refunded. (They preformed reload back into your account). After that, they will blacklist your number from their system.

 

CS Support
Email: cs@mobiniumtech.com
Careline: 03-7621 1027

Re: Extra Charges for 'TryItgame 03726211027'

Member
Posts: 2
Registered: ‎18-10-2017

Thank you @bhpor81 for the advice,  got  the issue sorted out now.

Regards.

Re: Extra Charges for 'TryItgame 03726211027'

Member
Posts: 1
Registered: ‎10-11-2017

Dear Digi customer service,

 

encoutered the same issue whereby without my knowledge, my a/c being deducted  many times, at least 7 times.

 

On top of this "Tryitgame 0376211027" deduction, I also being deducted many many times by so call "data service" without  my knowledge! Below are some example extracted from Digi webpage.

 

24/10/2017 13:37data service0.2 KBRM 0.50
24/10/2017 20:27data service0.2 KBRM 0.50
25/10/2017 05:29data service0.2 KBRM 0.50
25/10/2017 16:17data service0.1 KBRM 0.50
25/10/2017 16:47data service0.1 KBRM 0.50
26/10/2017 15:05data service0.2 KBRM 0.50
29/10/2017 00:39data service2.2 KBRM 0.50
29/10/2017 11:29data service0.9 KBRM 0.50
29/10/2017 18:35data service1.2 KBRM 0.50
2/11/2017 7:52data service0.5 KBRM 0.50
2/11/2017 16:41data service0.2 KBRM 0.50
2/11/2017 19:57data service0.7 KBRM 0.50
3/11/2017 21:54data service0.2 KBRM 0.50
3/11/2017 22:38data service1.2 KBRM 0.50
4/11/2017 10:59data service0.1 KBRM 0.50
5/11/2017 12:00data service2.1 KBRM 0.50
7/11/2017 0:00data service0.1 KBRM 0.50
7/11/2017 14:38data service1.8 KBRM 0.50
7/11/2017 19:01data service0.2 KBRM 0.50
8/11/2017 19:13data service0.3 KBRM 0.50
8/11/2017 19:13data service1.4 KBRM 0.50
8/11/2017 21:29data service0.6 KBRM 0.50
8/11/2017 22:21data service0.1 KBRM 0.50

 

May I know what is this "data service"? How to stop it ? Please adivse

Note: "I did not on mobile data."

  

Your early reply will be very much appreciated. Thank you.

Re: Extra Charges for 'TryItgame 03726211027'

Support
Posts: 1,036
Registered: ‎18-11-2016

Hi bhyeoh,  Please PM us via http://goo.gl/epyFn8 with your mobile number and more info so that we can assist you further. Thanks 

Re: Extra Charges for 'TryItgame 03726211027'

Member
Posts: 1
Registered: ‎07-12-2017

I'm having this "Tryitgame 0376211027" issue recently. Only found out this is the reason my credit lost unreasonably for past months. Can anyone please tell me what should I do to get refund for this? Thanks in advance.