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Extra Charges for 'TryItgame 03726211027'

Contributor
Posts: 44
Registered: ‎30-06-2015

Hi,

 

When  I checked  the prepaid balance, I noticed that the credit balance has been deducted  RM 2.50 for 'mobile services' which I am not aware of it's existence.

 

15/08/2017

Amount: RM 1.50

Description: TryItgame 03726211027

 

29/07/2017

Amount: RM 1.00

Description: TryItgame 03726211027

 

Mobile: +60102197639

 

Tried google based on the description, returned no findings. Can I know what is this 'TryItgame' and how to stop it?

Please advise.

 

Re: Extra Charges for 'TryItgame 03726211027'

Contributor
Posts: 44
Registered: ‎30-06-2015

Correction.

 

Supposed is 'TryItgame 0376211027' and not  'TryItgame 03726211027' as described earlier.

Re: Extra Charges for 'TryItgame 03726211027'

Community Manager
Posts: 8,776
Registered: ‎20-04-2015

@bhpor81, do you receive SMS from the number? If yes, reply STOP ALL to the SMS.

You can also use MyDigi to view subscriptions on your account. Check this guide on how to manage your subscriptions http://community.digi.com.my/t5/Apps-Services/Third-Party-Charges-for-SMS-from-Content-Providers/ta-...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotions

Re: Extra Charges for 'TryItgame 03726211027'

Contributor
Posts: 44
Registered: ‎30-06-2015

Hi,

 

Unfortunately, I did not get any SMS about it. It seems the credit has been secretly deducted. Only realize after doing balance checking *126#. Then, proceeded to login via MyConnect to check which culprit has consumed the credit, which is showing credit deduction for the above mentioned subject.

Re: Extra Charges for 'TryItgame 03726211027'

Community Manager
Posts: 8,776
Registered: ‎20-04-2015

@bhpor81, did you manage to  find the subscription using MyDigi app? Then you can unsubscribe it.

If you fail to find it and you need help to unsubscribe, contact one of our community support: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotions

Re: Extra Charges for 'TryItgame 03726211027'

Support
Posts: 2,720
Registered: ‎01-12-2016

Hi bhpor81,

 

Please PM us via https://goo.gl/SxGJMl with your number and full name for further checking. 

 

Thanks.

Re: Extra Charges for 'TryItgame 03726211027'

[ Edited ]
Contributor
Posts: 44
Registered: ‎30-06-2015

Hi,

 

Sorry for the late reply.

Below are the details:

 

MSISDN: 010 219 7639

Name:  

Account: 401969815

 

05/07/17 @ 18:44

TryItgame 0376211027

RM 1.00

 

29/07/17 @ 11:30

TryItgame 0376211027

RM 1.50

 

15/08/17 @ 11:52

TryItgame 0376211027

RM 1.50

Re: Extra Charges for 'TryItgame 03726211027'

Contributor
Posts: 44
Registered: ‎30-06-2015

Checking in MyDiGi apps, it shows that the number is not subscribed to any services.

Will there be refund for previous credit deduction?

Please investigate and update on the finding status.

Re: Extra Charges for 'TryItgame 03726211027'

Contributor
Posts: 44
Registered: ‎30-06-2015

Wondering if there's any update on the findings?

Re: Extra Charges for 'TryItgame 03726211027'

Support
Posts: 2,720
Registered: ‎01-12-2016

Hi bhpor81,

 

Upon checking, you have been charged by a TryItGame service. TryitGame is a premium mobile games portal fused with leading game brands and the wide range of genres to cater high demands of mobile gamers (for Android and iOS users only). 

The range of genre includes Action, Adventure, Arcade, Casino, Casual, Puzzle, Racing, Role Playing, Simulation, Sports, Strategy, Trivia and more.

Normally, users have to keys in TAC and confirm the subscription. If the transaction is not done by you, we suggest you directly contact or email the support team for further checking. 

CS Support 
Email: cs@mobiniumtech.com
Careline: 03-7621 1027

 

Thanks.