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Digi still deduct my money

Member
Posts: 1
Registered: ‎17-12-2019

Hi Digi,

 

before this issue happen, I have balance about RM16.xx.  Since yesterday morning and out of sudden, Digi auto send me the digi credit reward of RM12 to subscribe to the internet plan and auto deduct my RM16 together with the RM12 free credit and then in order to automatically subscribe my prepaid account to RM28 internet plan.

 

WTF, Hello Digi, this is very unethical method to deduct the customer account without the concent. I stop topping up my prepaid account because  recently I already subscribe to Digi Postpaid using another number and this Digi Prepaid i just want to retain the number active. How can you simply deduct my prepaid account like that ?

 

Please refund my money and i do not want your free RM12 credit .

 

You can see I already have Infinite 150 postpaid account with you and you should not simply charge my prepaid account for internet plan. 

 

PLEASE ADVICE AND REFUND MY PREPAID ACCOUNT CREDIT