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Digi simply deduct my credit

Member
Posts: 4
Registered: ‎22-02-2016
My data plan is expired and I did not top up so I won't be updated with the new data quota right?
But afterwards I keep receive the SMS from digi stated that total usage for today exceeded rm1. However I didn't make any call and I switched off my data.
I sincerely hope that digi could check the record of how many credit been deducted from my balance as I only left rm2.72 but I'm overseas now.
Is it because of my expired data plan?
*Provided with the screenshot of the messages.

Re: Digi simply deduct my credit

Member
Posts: 12
Registered: ‎09-04-2016

auto renewal?

Re: Digi simply deduct my credit

Community Manager
Posts: 8,637
Registered: ‎20-04-2015

@imzene wrote:
My data plan is expired and I did not top up so I won't be updated with the new data quota right?
But afterwards I keep receive the SMS from digi stated that total usage for today exceeded rm1. However I didn't make any call and I switched off my data.
I sincerely hope that digi could check the record of how many credit been deducted from my balance as I only left rm2.72 but I'm overseas now.
Is it because of my expired data plan?
*Provided with the screenshot of the messages.

@imzene, sorry for the late reply. Kindly email to help@digi.com.my with full details as below:

 

Subject title: Roaming data charges for  [your mobile number]

Owner Name:

Owner NRIC:

Month of unknown data charges:

Summary of your email:

 

 

Kindly visit http://new.digi.com.my/roaming/international-roaming-rates

Scroll down and read below avoid future occurances of the data charges.

2016-03-23 11_46_22-International Roaming Rates _ Digi - Let's Inspire.png


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