|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply
Accepted Solution

Digi prepaid reload problem

Member
Posts: 3
Registered: ‎16-04-2016

Hi.

I've toped up my digi line(0149298065) today via maybank2u.com but my balance isn't renewed.

Would you please check top up condition?

 

Thanks,

Re: Digi prepaid reload problem

Support
Posts: 4,741
Registered: ‎01-05-2015

We believe the reload successfully updated to your number, Lyijykyyneleet.

Kindly PM us <here> if you still didn't get an update. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Digi prepaid reload problem

Member
Posts: 1
Registered: ‎04-07-2018

Hi. 

 

I just topped up RM10 via maybank2u but my balance is still not renewed. 

Please help me check? Thank you! 

Re: Digi prepaid reload problem

Community Manager
Posts: 8,764
Registered: ‎20-04-2015
If you have used the reload facility of M2U and did not get the reload, kindly enquire the status from Maybank customer service.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Digi prepaid reload problem

Member
Posts: 1
Registered: ‎03-03-2019
Hi i have purchased reload through online banking, but my digi shows no renewal.

Re: Digi prepaid reload problem

Community Manager
Posts: 8,764
Registered: ‎20-04-2015

If your reload is purchased through your bank's online facility, kindly contact your bank. However if the reload is performed through MyDigi app or website, then our customer service can assist you.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Digi prepaid reload problem

Member
Posts: 1
Registered: ‎13-04-2019
I just topped up RM50 via maybank2u but my balance is still not renewed.

Please help me check? Thank you

Re: Digi prepaid reload problem

Anonymous
Posts: 0

Hi Salasiah, If you have reloaded using a channel other than the official Digi reload coupon, MyDigi app or Digi website, you will need to do checking with the channel. In this case, you need to contact Maybank because the serial code issued was by them. TQ

Re: Digi prepaid reload problem

Member
Posts: 4
Registered: ‎24-07-2019
Hi i have purchased reload through MyDigi app, but my balance did not renew yet.

Re: Digi prepaid reload problem

Support
Posts: 4,741
Registered: ‎01-05-2015

Digi_cust, kindly PM us your phone number <here> and the reload amount for further checking, please. TQ.

 

Hi i have purchased reload through MyDigi app, but my balance did not renew yet.
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!