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Digi Prepaid Reload Problem

Member
Posts: 7
Registered: ‎22-02-2017

I have reload RM100 from digi website. Payment  was credited from my account but  balance havent renew yet.  My phone no : 0149252916.

Please assist. Thanks in advance.

Re: Digi Prepaid Reload Problem

Support
Posts: 3,017
Registered: ‎01-12-2016

Hi Kaneyip,

 

Are you performed the reload via Maybank? There's some technical error on Maybank online reload. We are working together with Maybank now to solve this issue as soon possible. 

Thanks.
 

 

Re: Digi Prepaid Reload Problem

Member
Posts: 7
Registered: ‎22-02-2017

Yes. I'm reload via Maybank2u online. 

Re: Digi Prepaid Reload Problem

Support
Posts: 4,329
Registered: ‎14-04-2015

We will try to update u once we have info on this okay. 

Re: Digi Prepaid Reload Problem

Member
Posts: 7
Registered: ‎22-02-2017

This caused me inconvenience. Please  update me as soon as possible.

Re: Digi Prepaid Reload Problem

Support
Posts: 3,017
Registered: ‎01-12-2016

Hi Kaneyip,

 

We had received the update about customer will get the refund in the respective bank statements, you may check the bank statement from 28 February 2017 onwards. We apologize for any inconvenience caused. Smiley Sad 

Re: Digi Prepaid Reload Problem

[ Edited ]
Member
Posts: 1
Registered: ‎11-05-2017
Nevermind. Thanks

Re: Digi Prepaid Reload Problem

Member
Posts: 1
Registered: ‎14-07-2017
I got same problem today

Re: Digi Prepaid Reload Problem

Support
Posts: 5,068
Registered: ‎01-05-2015

Have you rechecked on your credit balance, Louis92? If still not update, please PM us <here> your phone number, the reload time, channel and amount for further checking. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Digi Prepaid Reload Problem

Member
Posts: 2
Registered: ‎02-08-2017
I have reload RM30 from digi website. Payment was credited from my account but balance havent renew yet. My phone no : 01116701630

Please assist. Thanks in advance.