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Re: Digi Prepaid Reload Problem

Support
Posts: 3,180
Registered: ‎14-04-2015

hakimisto, we will revert to u directly from ur posting in our Facebook page. Tq.

Re: Digi Prepaid Reload Problem

Member
Posts: 1
Registered: ‎13-09-2017

I have reload 30 using publick bank online banking... to number 0146705278. But balance sill not update..

Re: Digi Prepaid Reload Problem

Community Manager
Posts: 8,761
Registered: ‎20-04-2015

@ejakana if you used online banking portal to perform the reload but it has not been received, kindly contact your bank to check/refund the transaction.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Digi Prepaid Reload Problem

Member
Posts: 1
Registered: ‎05-10-2017
I just reload rm30 using 7eleven mol. After reload still havent received rm30 and no data. Just the due date updated only. Pls help me check 0164245361

Re: Digi Prepaid Reload Problem

Support
Posts: 2,592
Registered: ‎01-12-2016

Hi Xiaoping,

 

Are u still facing the same issue till now? If this issue persists, please inform the owner to PM us via https://goo.gl/SxGJMl through her community account for further assistance.

 

Thanks.

Re: Digi Prepaid Reload Problem

Member
Posts: 1
Registered: ‎17-10-2017

Hi,

I have reload RM30 from digi website. Payment was credited from my account but balance havent renew yet. My phone no : 0169276368, i reload via m2u website. Please help me on this issue, i got the m2u receipt please find attachment here.

 digi receipt 17OCT2017.png

Thank & Regards,

 

Kc

Re: Digi Prepaid Reload Problem

Member
Member
Posts: 1
Registered: ‎20-10-2017

I also have the same problem Today.

 

+60146413961 via Maybank2u

 

Please help.

Re: Digi Prepaid Reload Problem

Community Manager
Posts: 8,761
Registered: ‎20-04-2015

@ksg, if your reload is performed through Maybank2U, you will need to contact Maybank for refund. If you have performed reload through Digi website, then do PM one of our community support for further assistance http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Digi Prepaid Reload Problem

Member
Posts: 1
Registered: ‎23-11-2017
I am having the same problem with this one. Here's my contact number : 01126950234
Please assist. Thank you.

Re: Digi Prepaid Reload Problem

Member
Posts: 2
Registered: ‎28-11-2017
Hi, need help regarding this matter too. Reloaded RM10 got a message says it is successful , then i proceed to buy an internet plan through *116# and got notified by 'i need an active line to perform this action' and shocked to see that my credit is still at RM0.00 although validity has been extended as is the message. My number is 0162761201. P.s cant put attachment using mydigi app?