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The All-New Digi Prepaid NEXT, is the only prepaid starter pack that is preloaded with a 30-day High-Speed Internet plan starting from only RM15. Want to know more about the pack? Here are all the key facts you need to get you to the NEXT level.
General FAQs
Q1. What does it mean by “Always Active”?
A1. With Always Active feature, customers can manage their prepaid account conveniently with single validity for both the line and the Internet. They only need to ensure to have sufficient account credit balance to renew Internet plan subscriptions to keep the line active.
Q2. Is there a change to Internet quota of Digi Prepaid?
A2: The Internet quota of Digi Prepaid NEXT plans have been updated as these were offered as part of a limited time introductory offer when it first launched in June 2020.
Q3: What will happen to customers who opted to subscribe to these two plans prior to this update?
A3: Active Digi Prepaid NEXT 30 and 35 customers will continue to receive current 20GB and 40GB data allocation and Unlimited Calls to all networks that they are currently enjoying if they continue to renew the NEXT 30 and 35 respectively as their internet plan. They can find the offer via their Box of Surprise on MyDigi or UMB
Q4: Can existing NEXT30 and NEXT35 subscribers switch plans?
A4: Existing NEXT30 subscribers will be able to maintain their same plan or upgrade to NEXT35. However, for existing NEXT35 subscribers, they are only allowed to maintain the same plan.
Q5: How long will these offers remain in customer’s Box of Surprise?
A5: These offers will be available for 30 days from 2 March 2021 in customer’s Box of Surprise.
Q6. Is there any speed cap for Unlimited YouTube and Unlimited Social features?
A6. Yes, the Unlimited YouTube and Social feature is subjected to Digi’s fair usage policy
Q7: What numbers can be dialed with the bundled Unlimited Calls to all networks?
A7. Unlimited voice calls to both Digi numbers and all other networks, including fixed lines (excludes video calls, calls to special numbers, 1-300 numbers, and 121 numbers) within Malaysia.
Q8. Who is eligible to buy Digi Prepaid NEXT?
A8. Any new/existing prepaid subscriber are is eligible to buy Digi Prepaid NEXT.
Q9. How much does it cost to buy a Digi Prepaid NEXT pack?
A9. Digi Prepaid NEXT pack costs between RM15 and RM45 of up to 40GB and comes with bonus offers such as Unlimited Social or Unlimited Calls.
Q10. What is the validity of a new Digi Prepaid NEXT pack?
A10. Your Digi Prepaid NEXT pack is valid for 30 days.
Q11. I am an existing Digi Prepaid Subscriber, can I switch to Digi Prepaid NEXT?
A11. Yes, all Digi Prepaid Subscribers can convert to Digi Prepaid NEXT. To change your plan, just dial *128*88#. Please note that for any change of plans, previous internet subscription and free data will be reset.
Thinking of switching to a Prepaid plan? Here’s everything you need to know before changing your current plan.
Q12. How do I subscribe to a Prepaid Next Plan?
A12.You may subscribe via MyDigi and find the how-to guide to purchase add ons here. Alternatively, you can visit our Digi Store online here
Q13.Is the Prepaid Next Plan auto-renewable?
A13. Prepaid Next Plans are non-renewable, hence at the end of the 30 days, subscribers will need to re-purchase your favourite Prepaid Next Plan.
Q14. What Prepaid Next Plans are available?
A14. Please refer to the table below
|
Next15 |
|
|
Next30 |
|
|
Next35 (Best Value) |
|
|
Next45 |
|
Q15. Can Reloads extend validity?
A15. Yes, reloads can extend your Line validity.
Q17. Can On-Demand Internet extend validity?
A17. Yes, On-Demand Internet now comes with Always Active and can extend both Line & Internet validity.
Q18. Can Monthly Plan Booster extend validity?
A18. No, the Monthly Plan Booster follows the expiry date of your Monthly Active Plan.
MyDigi FAQ
Q1. Where can I buy, manage and reload my Digi Prepaid NEXT?
A1. The best platform to buy, manage and reload your Digi Prepaid NEXT is through MyDigi app which you can download via Google Play or App Store.
Q2. I have signed up to MyDigi via digi.com.my, Will I be eligible for the 1GB Welcome Gift?
A2. No, the 1GB Welcome Gift is available only via MyDigi app, and it is not available via website or UMB.
Q3. What is the redemption process on claiming the 1GB Welcome Gift?
A3. You will need to download and register via MyDigi app. After registration, key in the promo code “1GB” to redeem the 1GB Welcome Gift.
Q4. How do I check if my 1GB Welcome Gift is already in my Internet quota?
A4. To check, please go to MyDigi app > Internet (Swipe left once on usage screen) and click on ‘View Details’ to view more info.
Q5. Can I get any Credit Rebate when reloading?
A5. Yes, when you reload a minimum of RM30 via MyDigi app, you will receive a 10% credit rebate
Reload Bonus
Q1. What are the Reload Bonuses that Digi Prepaid NEXT Subscribers can enjoy?
A1. Digi Prepaid NEXT Subscribers can get free 100 mins of Digi-to-Digi calls per week upon a minimum reload of RM10. In addition, subscribers will also get up to 60 mins IDD calls/week for free.
Q2. If I reload more than RM10, can I get more than 100 mins free Digi-Digi calls?
A2. No, the maximum you can get is 100 mins / week only.
Q3. How do I redeem the Free 100 mins Digi-Digi Calls?
A3. No redemption is required for this promo.
Q4. What are the free minutes & participating countries for this Reload Bonus (IDD)?
A4. Please refer to the table below,
|
Country |
Minutes |
|
Indonesia |
60 |
|
Vietnam |
60 |
|
Myanmar (Telenor network only) |
60 |
|
Nepal |
10 |
Q5. If I reload more than RM10, can I get more than 60 mins free IDD calls?
A5. No. the maximum you can get is up to 60 mins IDD calls / week only.
Q6. How do I redeem the Reload Bonus (IDD)?
A6. You may redeem by dialling *888*1# or MyDigi app’s inbox
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