|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 

Digi Prepaid Live FAQs

by Community Manager on ‎03-11-2020 12:00 PM

Hi Digi Prepaid Users,

 

Looking to enjoy more High-Speed Internet the way you want? Check out some of the many perks you can get with Digi Prepaid Live and our frequently asked questions!

 

 

                                                     Digi Prepaid Live

RRP Pack Price

RM8

Preloaded:

- Credit

- Internet

 

- RM5

- 300MB High-Speed Internet

SIM Validity

5 Days

Pack Benefits

- Free Basic Internet 500MB every month for life

- 10GB video & music streaming every month for life

1000mins & SMS to 6 Buddyz

Tariffs

- Calls to all network = RM0.30/min

SMS to all network = RM0.20/SMS

- MMS to all network = RM0.50/MMS

- Video calls to all network = RM0.30/min

Bonus

- Reload a minimum of RM10 and get FREE IDD mins to selected countries every week

Get FREE up to 2GB High-Speed Internet for successful on-time monthly plan renewal every month

 

On top of that, you can also get more Always-On Experience for Internet Add-Ons! 

 

Monthly Internet Plans

Top-up RM15 and get:

- 3GB High-Speed Internet

- Browse unlimited social on Facebook, Twitter, and Instagram

 

Top-up RM28 and get:

- 6GB High-Speed Internet

-Unlimited streaming for Youtube

- Browse unlimited social on Facebook, Twitter, and Instagram

OR

- 4GB and 30GB High-Speed Internet (1GB daily from 1-7pm)

- Unlimited calls to all network

 

Top-up RM35 and get:

- 9GB

- Unlimited streaming for Youtube

- Browse unlimited social on Facebook, Twitter, and Instagram

 

Top-up RM50 and get:

- 9GB and 90GB High-Speed Internet (3GB daily from 1-7pm)

- Unlimited calls to all network

 

Top-up RM70 and get:

- 14GB and 90GB High-Speed Internet (3GB daily from 1-7pm)

- Unlimited calls to all network

 

*All Monthly Internet Plan Top-Ups have a validity period of 30 days

 

On Demand Passes

For RM1, you can choose between the following offers: 

- 1GB for 1 hour 

OR

- Unlimited High-Speed Internet for 1 hour

OR

- 300MB for 1 day

OR

- Stream unlimited Youtube for 1 day

OR

- Browse unlimited social for 1 day

 

For RM3, you can get:

- 2GB for all usage and 1GB High-Speed Internet (from 1-7pm)

 

For RM4, you can get:

- 2GB for all usage and 1GB High-Speed Internet (from 1-7pm)

- Unlimited calls to all network

 

For RM8, you can get:

- Unlimited High-Speed Internet for 1 day

 

For RM12, you can get:

- 2GB for all usage and 2GB High-Speed Internet (from 1-7pm) 

 

FAQs

 

Q1. What are the unique selling points of Digi Prepaid LiVE?

A1. Digi Prepaid LiVE gives you:

- Free 10GB High Speed Internet for Video and Music Monthly for YouTube, Spotify and many more partners

- Free Calls and SMS to 6 Buddyz™

- Free Basic Internet

 

Q2. What are the Plan Specifications of Digi Prepaid LiVE?

A2. Digi Prepaid LiVE gives you:

- RM5 Credit + 300MB Internet (Valid for 5 days)

- Calls: 30 sen/min to all networks

- SMS: 20 sen/sms to all networks

- MMS: 50 sen/mms to all networks

- Video Call: 30 sen/min to all networks

 

Q3. Who is eligible to buy Digi Prepaid LiVE?

A3. Any new/existing prepaid subscriber.

 

Q4. I am an existing Digi Prepaid subscriber, can I switch my line to Digi Prepaid LiVE and maintain my current mobile number (change of plan)?

A4. Yes, only existing Digi Easy and Smart prepaid subscribers can convert to Digi Prepaid LiVE. There are no charges to convert to Digi Prepaid LiVE. To change your plan, just dial *128*1*4#. However, note that any internet plan subscription, FREE data and existing Buddyz configured will be reset.

 

Q5. I am not a Digi Subscriber, can I switch to Digi Prepaid LiVE and maintain my current mobile number (Mobile Number Portability – MNP)?

A5. Yes, you may port-in to Digi Prepaid LiVE and still keep your number. Just head over to any Digi Stores to perform MNP.

 

Q6. I am a Digi Postpaid™ subscriber, can I change to Digi Prepaid LiVE (Postpaid to Prepaid conversion)?

A6. Yes, you may perform Digi Postpaid™ to Digi Prepaid LiVE conversion. To perform conversion, just head over to any Digi Stores.

 

Q7. How much is the Digi Prepaid LiVE pack?

A7. RM8 comes with RM5 credit in main balance with 5 days validity. However, there will be no charges if you are converting from a Digi postpaid line or if you port in from another Telco. In this case, there will no credit pre-loaded.

 

Q8. How do I perform a first call activation on Digi Prepaid LiVE?

A8. Once you have successfully completed the registration process, you can proceed to make your first call on your newly registered Digi Prepaid LiVE by dialing any number. You will be asked to select your preferred language and your Digi Prepaid SIM will be activated with this call.

 

Q9. Does the Free Basic Internet come with a quota?

A9. Yes, you will have a monthly quota of 500MB for Free Basic Internet.

 

Q10. What happens when my Free Basic Internet quota ends?

A10. Once your Free Basic Internet ends, you will not be able to use your Internet. You may purchase additional internet via *116#

 

Q11. What can I use my Free Basic Internet for?

A11. You may use Free Basic Internet to chat via social apps such as WhatsApp, WeChat, Line and more. You can also perform light browsing such as Facebook light and many other mobile sites

 

Q12. What is the speed of the Free Basic Internet?

A12. The speed of the Free Basic Internet is 64kbps.

 

Q13. Do I need to redeem Free Basic Internet?

A13. No redemption is required.

Click here to find out more about Digi Prepaid Live!