|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply
Accepted Solution

Didn't receive proper amount of validity as what had reloaded

Member
Posts: 1
Registered: ‎25-07-2017
I had reloaded Rm 20 (10 and 10 each on each coupons) but the validity I received is worth only for *10days.
Please give me a reply ASAP.
Screenshot_2017-07-25-19-00-11.png
Highlighted

Re: Didn't receive proper amount of validity as what had reloaded

Super Contributor
Posts: 103
Registered: ‎23-09-2015

The validity for Digi Prepaid doesn't stack with each top-up, that's why you only got 10 days' validity with your RM20 when you did it in 2 lots.

 

Each RM10 top-up extended the validity by 10 days from the top-up date, so if you did both on the same day, you'll still get only a total of 10 days' validity.

 

 

Re: Didn't receive proper amount of validity as what had reloaded

Valued Contributor
Posts: 325
Registered: ‎01-02-2017

You are correct @DigiRay, thank you for the clarification!

Top Kudoed Authors

Meet our Support team and SuperUsers