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Deactivate PAYU (Pay-As-You-Use) prepaid internet

Contributor
Posts: 44
Registered: ‎18-03-2016
Hi,
I went to unsubscribe PAYU at Ampang Point digi center.

Later, after leaving, on checking mydigi apps, found out that customer rep cancel payu via Stop_Internet.

Qn: Is there other way to unsubscribe payu as I understand that using stop_internet will stop all prepaid internet plan like weekend video plan that I may subscribe in future.

(Reason I unsubscribe payu is to prevent any unexpected data charges after finishing quota like Asia Live or any other plan quota).

Qn: Is there a way to check whether I am subscribe to any voicemail, visual voicemail, notify me? I unsubscribed a few times, via phone *128*1*9#, but received no confirmation SMS so far.

Thank you response.

Re: Deactivate PAYU (Pay-As-You-Use) prepaid internet

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

@lantohsay wrote:
Hi,
I went to unsubscribe PAYU at Ampang Point digi center.

Later, after leaving, on checking mydigi apps, found out that customer rep cancel payu via Stop_Internet.

Qn: Is there other way to unsubscribe payu as I understand that using stop_internet will stop all prepaid internet plan like weekend video plan that I may subscribe in future.

(Reason I unsubscribe payu is to prevent any unexpected data charges after finishing quota like Asia Live or any other plan quota).

Qn: Is there a way to check whether I am subscribe to any voicemail, visual voicemail, notify me? I unsubscribed a few times, via phone *128*1*9#, but received no confirmation SMS so far.

Thank you response.

Unsubscribing PAYU will be using 'stop_internet' to achieve your objective. You can still subscribe to internet subscription and passes despite having 'stop_internet'

 

There is no confirmation of voicemail and notify me. It should work using *128# or if you need confirmation, dial into Helpline (0162211800) to check.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Deactivate PAYU (Pay-As-You-Use) prepaid internet

Member
Posts: 4
Registered: ‎08-10-2020

Dear Digi,

 

Please deactivate Pay as you use prepaid internet for my 016-5982312.

 

Thank you.

 

Best regards.

Re: Deactivate PAYU (Pay-As-You-Use) prepaid internet

Support
Posts: 2,986
Registered: ‎01-12-2016

Hi CKLoh, the Free Base Internet 0MB service has been successfully activated to avoid future credit deduction to your line under the Data PAYU. TQ.

Re: Deactivate PAYU (Pay-As-You-Use) prepaid internet

Member
Posts: 4
Registered: ‎08-10-2020

Dear Mr Cheah,

 

Thank you very much for your help.

 

Hopefully there won't be any unnecessary charges occur.

 

 

Best regards.

Re: Deactivate PAYU (Pay-As-You-Use) prepaid internet

Anonymous
Posts: 0

Take care and stay safe. Smiley Very Happy

Re: Deactivate PAYU (Pay-As-You-Use) prepaid internet

Member
Posts: 1
Registered: ‎31-10-2020
Dear Digi,

Can you help me to deactivate pay as you use PAYU internet for the number 0164781714 and 0164388477.

Ps. Helpline asking for my last 4 digit ID number but the system says failed to get that number, please try again.

Thanks alot.

Re: Deactivate PAYU (Pay-As-You-Use) prepaid internet

Support
Posts: 894
Registered: ‎30-05-2019

Hi DuckyDawn, please PM to our Inbox, including your phone number and more information if there is an issue that we can assist you. Thank You

 

 

 

Re: Deactivate PAYU (Pay-As-You-Use) prepaid internet

Member
Posts: 1
Registered: ‎13-08-2021

Please deactivate Pay as you use prepaid internet for my 016-3423818

Re: Deactivate PAYU (Pay-As-You-Use) prepaid internet

Support
Posts: 5,912
Registered: ‎10-04-2015

Hi FookLye. Please PM (inbox) us for assistance with your account.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!