07-06-2016 11:52 AM
07-06-2016 04:39 PM
I went to unsubscribe PAYU at Ampang Point digi center.
Later, after leaving, on checking mydigi apps, found out that customer rep cancel payu via Stop_Internet.
Qn: Is there other way to unsubscribe payu as I understand that using stop_internet will stop all prepaid internet plan like weekend video plan that I may subscribe in future.
(Reason I unsubscribe payu is to prevent any unexpected data charges after finishing quota like Asia Live or any other plan quota).
Qn: Is there a way to check whether I am subscribe to any voicemail, visual voicemail, notify me? I unsubscribed a few times, via phone *128*1*9#, but received no confirmation SMS so far.
Thank you response.
Unsubscribing PAYU will be using 'stop_internet' to achieve your objective. You can still subscribe to internet subscription and passes despite having 'stop_internet'
There is no confirmation of voicemail and notify me. It should work using *128# or if you need confirmation, dial into Helpline (0162211800) to check.
09-10-2020 04:37 PM
Please deactivate Pay as you use prepaid internet for my 016-5982312.
09-10-2020 04:43 PM
Hi CKLoh, the Free Base Internet 0MB service has been successfully activated to avoid future credit deduction to your line under the Data PAYU. TQ.
09-10-2020 04:48 PM
Dear Mr Cheah,
Thank you very much for your help.
Hopefully there won't be any unnecessary charges occur.
31-10-2020 09:14 PM
31-10-2020 10:58 PM
Hi DuckyDawn, please PM to our Inbox, including your phone number and more information if there is an issue that we can assist you. Thank You
15-08-2021 09:24 AM
Hi FookLye. Please PM (inbox) us for assistance with your account.