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Re: DATA SERVICE

Member
Posts: 1
Registered: ‎25-06-2017

Hi i m experiencing the same problem and i have reloaded more than RM25 recently and all being "disappeared" without  any data usage. I need help. chinseang88@hotmail.com

Re: DATA SERVICE

Support
Posts: 660
Registered: ‎18-11-2016

Hi chinseang88, 

 

Please PM us via http://goo.gl/epyFn8 with your full name, mobile number and the last 4 digits of your IC number for further checking. 
 
Thanks.

Re: DATA SERVICE

Member
Posts: 2
Registered: ‎06-12-2016

I just found out that I have been charge for a total of 278 times at RM0.50 each time for a total RM139.00 for the period 1Sept 2017 to 20 Feb 2018.

 

 

Re: DATA SERVICE

Contributor
Posts: 98
Registered: ‎03-08-2016

Hi, Elisewong. We've responded to your PM. Thanks!

Re: DATA SERVICE

Member
Posts: 3
Registered: ‎09-03-2018

This also happen to me for period 1 dec 2017 till 5 may 2018.  Please check and refund back.

Re: DATA SERVICE

Member
Posts: 1
Registered: ‎06-05-2018

Me too..started 29th April with data charges few times a day till now.... the same old plan & phone i'm using since 2017 , their help support blamed it on user's phone settings.... what an excuse...

Re: DATA SERVICE

Community Manager
Posts: 8,721
Registered: ‎20-04-2015

If you happen to use an old prepaid plan without basic internet settings, when some phones are on 4G, the phone would transmit data packet even if mobile data is switched off. Change to a new prepaid plan that covers some free basic internet quota or use 2G/3G band only.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: DATA SERVICE

Member
Posts: 3
Registered: ‎09-03-2018
I can't believe you would said digi 4g would charge us even switch off mobile data. And need us to use internet plan. I have use digi prepaid about 10 years and now u really disappoint me on this issue.

Re: DATA SERVICE

Community Manager
Posts: 8,721
Registered: ‎20-04-2015
Some devices will still continue to transmit data packet for VoLTE provisioning. In this case when there are no data quota to cater for it, pay as you use tariff will apply.
Please contact our community support with your name and phone number for further investigation: https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: DATA SERVICE

Member
Posts: 3
Registered: ‎09-03-2018

I have pm your support, leaf, Ann, Kobi.  But none of them response  to me.  Then how now?