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Re: DATA SERVICE

Contributor
Posts: 42
Registered: ‎15-12-2015

@kellynkts

 

OIC, thanks for the information, thank you very much Smiley Happy

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Re: DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015

after contact , the digi helpline will call us back isit? 

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Re: DATA SERVICE

Contributor
Posts: 42
Registered: ‎15-12-2015

@ylmichelle

 

after call helpline, the person answer your phone will send you a sms from 2901:

You have subscribed/purchase to Stop_Internet

 

then few hours later Customer Service will call

 

these above are my personal experience

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Re: DATA SERVICE

[ Edited ]
Contributor
Posts: 15
Registered: ‎18-12-2015

well, i already called the hotline but she said cant refund any money because my mobile data is on..i really dont understand it...the person said will help me to stop internet but for now i haven receive any message from 2901 .. how can i confirm that internet stopped and wont deduct money so that i can reload money  @kellynkts

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Re: DATA SERVICE

Contributor
Posts: 42
Registered: ‎15-12-2015

@ylmichelle

when you go itemized bill , got show that you 0.00MB or not?

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Re: DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015

yes 0.00MB totally same as yours

data service// 00.00 MB// rm0.50

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Re: DATA SERVICE

Contributor
Posts: 42
Registered: ‎15-12-2015

@ylmichelle

they why they say u switch on ur mobile data?

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Re: DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015

thats why. i sure i didnt on data...haiz whatever la ,i dont know how to argue...but now haven receive any msg about stop internet

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Re: DATA SERVICE

Contributor
Posts: 42
Registered: ‎15-12-2015

@ylmichelle

try to call again n see

different people handle the call differently (i guess)

 i got back my refund already

19/12/2015 03:06AdjustAccount 1 pcs.RM -12.XX
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Re: DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015
I received msg alrdy.. about the refund just forget it.. 😶