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Re: DATA SERVICE

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

@ylmichelle, please feel free to email to help@digi.com.my of your issue so that Digi can investigate whether you can get a refund or not. Don't worry, Digi won't bite Smiley Happy


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015

alright. tq @MrOctopusK

Re: DATA SERVICE

Contributor
Posts: 42
Registered: ‎15-12-2015

@ylmichelle

(if you send email)

after your email is sent, digi will send you

" We have received your e-mail! " email

they will say they will respond to you within 2 working days

 

i usually received their reply the next working day at 11am

Re: DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015
After email to digi, my problem solved and get back my refund. Tq Smiley Happy

Re: DATA SERVICE

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

That's great. Have a good day


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: DATA SERVICE

Contributor
Posts: 42
Registered: ‎15-12-2015

@ylmichelle

mine still like this:

23/12/2015 15:11data service 0.00 MBRM 0.00
23/12/2015 18:52data service 0.00 MBRM 0.00
23/12/2015 20:33data service 0.00 MBRM 0.00
24/12/2015 13:05data service 0.00 MBRM 0.00
24/12/2015 13:05data service 0.00 MBRM 0.00
24/12/2015 14:40data service 0.00 MBRM 0.00
24/12/2015 16:14data service 0.00 MBRM 0.00
24/12/2015 19:29data service 0.00 MBRM 0.00
24/12/2015 21:02data service 0.00 MBRM 0.00
24/12/2015 22:34data service 0.00 MBRM 0.00
24/12/2015 22:36data service 0.00 MBRM 0.00
25/12/2015 12:53data service 0.00 MBRM 0.00
25/12/2015 17:21data service 0.00 MBRM 0.00
25/12/2015 19:02data service 0.00 MBRM 0.00
25/12/2015 20:37data service 0.00 MBRM 0.00
26/12/2015 13:16data service 0.00 MBRM 0.00
26/12/2015 15:22data service 0.00 MBRM 0.00

 

what about you?

Re: DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015

yaya same..

Re: DATA SERVICE

Member
Posts: 5
Registered: ‎06-03-2016
How to stop the data auto subscription . I didn't subscribed any mobile data and it keep reducing Rm 3

Re: DATA SERVICE

Support
Posts: 5,731
Registered: ‎10-04-2015

Hi leon, to unsubscribe, please dial *128*3*1*1# from your phone. 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: DATA SERVICE

Member
Posts: 5
Registered: ‎06-03-2016
I didn't subscribe any thing but it just keep finishing my money. Any helps to stop it directly and forever?
Pls check about it and can I have a refund ?