|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted

DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015

STOP any INTERNET SERVICE because it deduct my money but i didnt subscribe any internet package and I didnt open mobile data. I have checked the itemized . What data service that deduct Rm0.50 everytime ? until now it already cost about RM18 ! Man Mad Can digi refund back my money ?!

Re: DATA SERVICE

Member
Posts: 1
Registered: ‎10-12-2015

I'm experiencing the same issue. I even write up to digi customer service. All they said was "Turn off your mobile data".. I dont remember how many times I told them I never ON my mobile data since im using Wifi. Yet they still reply me to turn off mobile data. I'm too afraid to topup lately due to my credit deduction since 25th Nov 2015.

Re: DATA SERVICE

Staff
Posts: 8
Registered: ‎23-04-2015

Hi ylmichelle

 

Sounds like you are subscribed to Daily Unlimited Facebook, which is auto-renewed on a daily basis. 

You may do so via UMB, dial *116*2*1# to unsubscribe.

Otherwise, you may also dial *128*3*1# to unsubscribe.

 

Hopefully the above helps you :-)

Re: DATA SERVICE

Contributor
Posts: 42
Registered: ‎15-12-2015

@ylmichelle

hi, your itemized is everyday rm0.50 or like mine?

 

mine is like this:

14/12/2015 18:27data service 0.00 MBRM 0.50
14/12/2015 20:03data service 0.00 MBRM 0.50
14/12/2015 21:06data service 0.00 MBRM 0.50
14/12/2015 21:06data service 0.00 MBRM 0.50
14/12/2015 23:14data service 0.00 MBRM 0.50
15/12/2015 14:11data service 0.00 MBRM 0.50
15/12/2015 17:04data service 0.00 MBRM 0.50
15/12/2015 19:53data service 0.00 MBRM 0.50
15/12/2015 19:53data service 0.00 MBRM 0.50
15/12/2015 20:38data service 0.00 MBRM 0.50
15/12/2015 21:45data service 0.00 MBRM 0.50
15/12/2015 21:45data service 0.00 MBRM 0.50
15/12/2015 22:20data service 0.00 MBRM 0.50
16/12/2015 20:02data service 0.00 MBRM 0.50
16/12/2015 20:52data service 0.00 MBRM 0.50
16/12/2015 21:20data service 0.00 MBRM 0.50
17/12/2015 14:20data service 0.00 MBRM 0.50
17/12/2015 14:24data service 0.00 MBRM 0.50
17/12/2015 15:56data service 0.00 MBRM 0.50

Re: DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015
Same with yours Smiley Sad

Re: DATA SERVICE

Staff
Posts: 8
Registered: ‎23-04-2015
Hi ylmichelle

Pls PM me your mobile number for further checks.

Thank you!

Re: DATA SERVICE

Staff
Posts: 8
Registered: ‎23-04-2015
Hi CCHCC65

Can you pls PM me your mobile number for further checks?

Thank you!

Re: DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015
0166067118
Pls help me to settle this. tqvm
Yesterday deduct until left rm1.08,today left rm0.08 ....!

Re: DATA SERVICE

Contributor
Posts: 42
Registered: ‎15-12-2015

@kellynkts

 

hi, called helpline today already

few hours later, received a call from customer service

now waiting for the refund of rm12++

thanks

Re: DATA SERVICE

Contributor
Posts: 15
Registered: ‎18-12-2015
How to explain if call customer service ...😂