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Re: DATA SERVICE

Support
Posts: 3,151
Registered: ‎01-05-2015

We've responded to your PM. Kindly check, Leekok2003. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: DATA SERVICE

Member
Posts: 2
Registered: ‎18-09-2018
My mum's phone number is also facing the same issue as she had reloaded RM 100, but since that time (April) her balance has been deducted daily, one day even about 9 times until now left balance RM 0.10!!! It's not the first time happens this kind of issue!! I want to get refund back! Kindly reply me ASAP. Thanks.
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Re: DATA SERVICE

Community Manager
Posts: 8,635
Registered: ‎20-04-2015
Based on your screenshot, those charges are Pay As You Use internet. If you do not use a prepaid plan with free basic data, all usages will be charged. Some devices will continue to transmit a small amount of data in 4G mode, even if the mobile data switch is turned off. Using 2G and 3G band only will not encounter this.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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