DATA SERVICE

[Nickz]

Same case here. Whenever I unsubscribe the Internet plan and I pretty sure I did turn off the data. The credit is keep deducting. I checked itemised statement and it show I use 0.00 MB but charged me. Please help to solve and refund

[Nickz]

Same case here. Whenever I unsubscribe the Internet plan and I pretty sure I did turn off the data. The credit is keep deducting. I checked itemised statement and it show I use 0.00 MB but charged me. Please help to solve and refund

[MrOctopusK]

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@Nickz wrote:
Same case here. Whenever I unsubscribe the Internet plan and I pretty sure I did turn off the data. The credit is keep deducting. I checked itemised statement and it show I use 0.00 MB but charged me. Please help to solve and refund

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Do contact our Helpline (0162211800) or email to help@digi.com.my. You can also consider to turn off Pay-As-You-Use (PAYU) internet to avoid any accidental usage.

[leon]

I hv activated stop internet.But ,how about the refund ??!!

[leon]

I have activated stop internet.But ,how about the refund ??!!

[MrOctopusK]

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@leon wrote:
I have activated stop internet.But ,how about the refund ??!!

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Email to help@digi.com.my about your issue and let the technical team investigate for you.

[Rui_Huang]

mine is the same as yours' problem...

So, how should I solve this kinda mess?

[MrOctopusK]

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@Rui_Huang wrote:

mine is the same as yours' problem...

So, how should I solve this kinda mess?

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Turn off LTE (use 3G mode) when you are not subscribed to mobile plan. If you want to use LTE band although you're not using internet, turn off mobile data, then turn on flight mode and turn off flight mode. 

[Digi_Kobi]

For any dispute on the internet charges, kindly email to help@digi.com.my with full details as below:

Subject title: Data charges for  [your mobile number]

Owner Name:

Owner NRIC:

Month of unknown data charges:

Summary of your email:

Thank you

[bloznfs]

I have the same problem too. I hope you can refund me as soon as possible. I dont even know how much DiGi has cheated me on this. I dont even have proof to ask for refund!!

How can DiGi do this? It is very troublesome for customer to go through the hassle to claim for refund.

More importantly looks like Digi mindset/strategy here is to deduct our money quietly and hope/PRAY majority of us dont bother to check our credit!