07-03-2016 11:59 PM
08-03-2016 12:01 AM
08-03-2016 06:21 PM
Same case here. Whenever I unsubscribe the Internet plan and I pretty sure I did turn off the data. The credit is keep deducting. I checked itemised statement and it show I use 0.00 MB but charged me. Please help to solve and refund
Do contact our Helpline (0162211800) or email to email@example.com. You can also consider to turn off Pay-As-You-Use (PAYU) internet to avoid any accidental usage.
08-03-2016 11:04 PM
I have activated stop internet.But ,how about the refund ??!!
Email to firstname.lastname@example.org about your issue and let the technical team investigate for you.
30-03-2016 01:59 PM
mine is the same as yours' problem...
So, how should I solve this kinda mess?
Turn off LTE (use 3G mode) when you are not subscribed to mobile plan. If you want to use LTE band although you're not using internet, turn off mobile data, then turn on flight mode and turn off flight mode.
31-03-2016 09:36 AM
02-05-2016 01:05 AM
I have the same problem too. I hope you can refund me as soon as possible. I dont even know how much DiGi has cheated me on this. I dont even have proof to ask for refund!!
How can DiGi do this? It is very troublesome for customer to go through the hassle to claim for refund.
More importantly looks like Digi mindset/strategy here is to deduct our money quietly and hope/PRAY majority of us dont bother to check our credit!