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Cutting my credit for no reason

Member
Posts: 3
Registered: ‎18-12-2015
Yesterday digi deducted rm4 from my credit for no reason...when I checked the app it said I used rm 1on data...where is the other rm3 then!?!?,and I already turned off my mobile data for my phone so how is it possible for me to use it!?...then just now I checked the app and then it said I had used another rm1 on mobile data...what the **bleep** digi I trusted you guys and this is how you pay me back...
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Re: Cutting my credit for no reason

[ Edited ]
Contributor
Posts: 42
Registered: ‎15-12-2015

@Unhappy

some of us are having the same problem too

you can view here: http://community.digi.com.my/t5/Prepaid/bd-p/aPrepaid

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Re: Cutting my credit for no reason

Member
Posts: 3
Registered: ‎18-12-2015
How can I get a refund?? I called the helpline and they said they are experiencing high caller traffic now
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Re: Cutting my credit for no reason

[ Edited ]
Contributor
Posts: 42
Registered: ‎15-12-2015

@Unhappy

just wait for them to pick up ur call

i also waited for around 8-9 minutes (i think)

just switch on the loud speaker

listen to their advertisment and song haha

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Re: Cutting my credit for no reason

Member
Posts: 3
Registered: ‎18-12-2015
If I go to a digi store tomorrow I can complain and get a refund right?
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Re: Cutting my credit for no reason

Contributor
Posts: 42
Registered: ‎15-12-2015

@Unhappy

i think so

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Re: Cutting my credit for free calls. Buddyz numbers.

Member
Posts: 1
Registered: ‎10-02-2018
I want to know why cutting my credits for no reasons? For buddyz numbers? Because of this I change my number for 3times? Is that digi saying fake? Free calls all ? I get **bleep** mad I wanted to know for my question.
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Re: Cutting my credit for free calls. Buddyz numbers.

Support
Posts: 4,122
Registered: ‎01-05-2015

Have you checked your accumulate month to date usage to your Buddyz number, JeevHans? Could be that you have hit your free minutes for this month. To check, please dial *128# > My Account >  Account Info > Freebies . The amount shown is the total usage from the 1st, not remaining minutes for this month.

 

Below will be the total minutes you should receive in a month according to the plan you are in:

1000 minutes = Digi Prepaid LiVE and Digi Easy Prepaid.
3000 minutes = Digi Smart Prepaid.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Cutting my credit for free calls. Buddyz numbers.

Member
Posts: 1
Registered: ‎04-08-2019
I called one of my buddyz number but my credit was still cutted. why ?😕
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Re: Cutting my credit for free calls. Buddyz numbers.

Support
Posts: 4,122
Registered: ‎01-05-2015

aeyynnn, kindly PM us both your phone and Buddyz number <here> for further clarification, please. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!