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Accepted Solution

Charged for 0.00MB of data service usage EVERYDAY

[ Edited ]
Member
Posts: 5
Registered: ‎19-12-2015

Digi has been charging me almost RM50 for data service yet I did not even use ANY mobile data / subscribed to any internet plan.

My mobile data is not even on at all.

What is wrong with this?

 

22/11/2015 13:15data service 0.00 MBRM 0.50
23/11/2015 20:39data service 0.00 MBRM 0.50
27/11/2015 22:11data service 0.00 MBRM 0.50
28/11/2015 12:39data service 0.00 MBRM 0.50
28/11/2015 12:39data service 0.00 MBRM 0.50
28/11/2015 18:31data service 0.00 MBRM 0.50
28/11/2015 20:08data service 0.00 MBRM 0.50
28/11/2015 21:56data service 0.00 MBRM 0.50
29/11/2015 14:00data service 0.00 MBRM 0.50
29/11/2015 18:19data service 0.00 MBRM 0.50
30/11/2015 20:07data service 0.00 MBRM 0.50
30/11/2015 23:49data service 0.00 MBRM 0.50
01/12/2015 00:09data service 0.00 MBRM 0.00
02/12/2015 21:41data service 0.00 MBRM 0.50
02/12/2015 23:01data service 0.00 MBRM 0.50
03/12/2015 00:01data service 0.00 MBRM 0.00
03/12/2015 18:45data service 0.00 MBRM 0.50
04/12/2015 08:42data service 0.00 MBRM 0.50
04/12/2015 23:35data service 0.00 MBRM 0.50
04/12/2015 23:37data service 0.00 MBRM 0.50
05/12/2015 00:16data service 0.00 MBRM 0.00
05/12/2015 00:18data service 0.00 MBRM 0.00
05/12/2015 06:43data service 0.00 MBRM 0.50
05/12/2015 18:43data service 0.00 MBRM 0.50
06/12/2015 10:07data service 0.00 MBRM 0.50
06/12/2015 18:02data service 0.00 MBRM 0.50
06/12/2015 23:50data service 0.00 MBRM 0.50
07/12/2015 00:10data service 0.00 MBRM 0.00
07/12/2015 20:37data service 0.00 MBRM 0.50
08/12/2015 15:47data service 0.00 MBRM 0.50
08/12/2015 17:33data service 0.01 MBRM 0.50
08/12/2015 17:34data service 0.00 MBRM 0.50
08/12/2015 21:49data service 0.00 MBRM 0.50
09/12/2015 07:04data service 0.00 MBRM 0.50
09/12/2015 18:01data service 0.00 MBRM 0.50
09/12/2015 19:26data service 0.00 MBRM 0.50
09/12/2015 19:26data service 0.00 MBRM 0.50
09/12/2015 20:43data service 0.00 MBRM 0.50
09/12/2015 20:43data service 0.00 MBRM 0.50
09/12/2015 21:26data service 0.00 MBRM 0.50
10/12/2015 20:39data service 0.00 MBRM 0.50
10/12/2015 22:29data service 0.00 MBRM 0.50
11/12/2015 17:52data service 0.00 MBRM 0.50
11/12/2015 17:58data service 0.00 MBRM 0.50
11/12/2015 23:21data service 0.00 MBRM 0.50
11/12/2015 23:21data service 0.00 MBRM 0.50
12/12/2015 00:08data service 0.00 MBRM 0.00
12/12/2015 08:40data service 0.00 MBRM 0.50
12/12/2015 11:03data service 0.00 MBRM 0.50
12/12/2015 15:06data service 0.00 MBRM 0.50
12/12/2015 17:21data service 0.00 MBRM 0.50
13/12/2015 12:58data service 0.00 MBRM 0.50
13/12/2015 16:40data service 0.00 MBRM 0.50
13/12/2015 17:16data service 0.00 MBRM 0.50
13/12/2015 19:37data service 0.00 MBRM 0.50
13/12/2015 21:45data service 0.01 MBRM 0.50
13/12/2015 21:53data service 0.00 MBRM 0.50
14/12/2015 00:14data service 0.00 MBRM 0.50
14/12/2015 17:31data service 0.00 MBRM 0.50
14/12/2015 18:56data service 0.00 MBRM 0.50
14/12/2015 21:34data service 0.00 MBRM 0.50
14/12/2015 22:32data service 0.00 MBRM 0.50
15/12/2015 06:32data service 0.00 MBRM 0.50
15/12/2015 08:43data service 0.00 MBRM 0.50
15/12/2015 08:44data service 0.00 MBRM 0.50
15/12/2015 17:28data service 0.00 MBRM 0.50
15/12/2015 20:12data service 0.00 MBRM 0.50
16/12/2015 18:52data service 0.00 MBRM 0.50
16/12/2015 19:39data service 0.00 MBRM 0.50
16/12/2015 20:27data service 0.00 MBRM 0.50
16/12/2015 20:48data service 0.00 MBRM 0.00
16/12/2015 21:36data service 0.00 MBRM 0.50
16/12/2015 21:41data service 0.00 MBRM 0.50
16/12/2015 22:27data service 0.00 MBRM 0.50
17/12/2015 21:24data service 0.00 MBRM 0.50
18/12/2015 17:14data service 0.00 MBRM 0.50
18/12/2015 20:25data service 0.00 MBRM 0.50
18/12/2015 21:43data service 0.00 MBRM 0.50
19/12/2015 08:27data service 0.00 MBRM 0.50

Re: Charged for 0.00MB of data service usage EVERYDAY

[ Edited ]
Community Manager
Posts: 8,792
Registered: ‎20-04-2015

@skypromas, please make sure your mobile data is disabled and if needed, remove the mobile internet settings from your phone. If you wish to turn off PAYU (Pay as you use) internet, give a call to Helpline (0162211800)


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Charged for 0.00MB of data service usage EVERYDAY

Member
Posts: 5
Registered: ‎19-12-2015

Even my phone mobile data setting shows that I had use 0MB of mobile data.

Re: Charged for 0.00MB of data service usage EVERYDAY

Contributor
Posts: 42
Registered: ‎15-12-2015

@skypromas

ya ya mine also say 0.00MB on my phone and myDigi

Re: Charged for 0.00MB of data service usage EVERYDAY

Member
Posts: 5
Registered: ‎19-12-2015

Sent an email to Digi , hope they will resolve and refund it soon.Man Sad

Re: Charged for 0.00MB of data service usage EVERYDAY

Contributor
Posts: 42
Registered: ‎15-12-2015

@skypromas

after your email is sent, digi will send you

" We have received your e-mail! " email

they will say they will respond to you within 2 working days

 

i usually received their reply the next working day at 11am

Re: Charged for 0.00MB of data service usage EVERYDAY

Contributor
Posts: 42
Registered: ‎15-12-2015

@skypromas

have you tried calling helpline?

Re: Charged for 0.00MB of data service usage EVERYDAY

Member
Posts: 5
Registered: ‎19-12-2015

Nope , that works?

Re: Charged for 0.00MB of data service usage EVERYDAY

Contributor
Posts: 42
Registered: ‎15-12-2015

@skypromas

i call helpline at noon on friday

then received an sms from 2901 to Stop_Internet

few hours later customer service called

saturday morning got back my refund

Re: Charged for 0.00MB of data service usage EVERYDAY

Member
Posts: 5
Registered: ‎19-12-2015

@CCHCC65

The 'Stop_Interent' thing that you mentioned , you won't be able to use mobile data anymore right?

Will give them a call if emailing them did not work Man Frustrated