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Change of PREPAID plan to another PREPAID plan

Member
Posts: 3
Registered: ‎31-10-2019

Hello,

I  am currently subscribe biGBonus 30 and I want to change to one of the plan in  Box Of Surprise. May I know how can I change my plan step by step?

Thank you.

Re: Change of PREPAID plan to another PREPAID plan

Member
Posts: 6
Registered: ‎20-07-2019

Although the biGBonus 30 is auto-renewable, I think  users are allowed to stop it?

 

If so, you can then stop the existing and subscribe to a new one.

 

Could any of the Digi staff help to confirm this, please? 

 

Thank you. Smiley Happy

Re: Change of PREPAID plan to another PREPAID plan

Support
Posts: 5,059
Registered: ‎01-05-2015

That's right, Ray8doe. If you wish to get a new internet package, you can straightaway subscribe to the new package and the current one will auto-deactivated.

 

However, if you just want to unsubscribe/deactivate the auto-renewal internet package, please dial *128# > Internet > Unsubscribe or *116# > Unsubscribe.

The unsubscription will take effect immediately and the remaining data will be forfeited. Please ensure that you've fully utilized the available data first k.

 

 

 

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Change of PREPAID plan to another PREPAID plan

Member
Posts: 3
Registered: ‎17-10-2019
hello, i want to change my digi next prepaid plan to digi live prepaid plan but i cannot. i accidentally changed my prepaid plan to digi next and i immediately regret it and want to change it back to digi live since i do not have that much money to buy the internet plans in digi next. hope anyone can help solving this. i tried called *128*1*4# but still cannot change it. thank you in advance.

Re: Change of PREPAID plan to another PREPAID plan

Support
Posts: 652
Registered: ‎06-12-2019

Hi. Sorry to inform that if you changed your Prepaid plan to Digi Prepaid Next, you will not be able to return to your previous plan. 

Re: Change of PREPAID plan to another PREPAID plan

Member
Posts: 3
Registered: ‎17-10-2019
thanks for answering, so do i need to buy a new sim card?

Re: Change of PREPAID plan to another PREPAID plan

Member
Posts: 1
Registered: ‎27-06-2020
Why can't change it back to Digi Prepaid Live, i actually regret converting to Prepaid Next, no free Youtube data for one month. Are you kidding me? Prepaid Live is the reason i stay with Digi for all these years. Please enable Digi Prepaid Live to change from prepaid Next. Please im begging you. I don't want to buy new sim cards because i love this number.

Re: Change of PREPAID plan to another PREPAID plan

Support
Posts: 652
Registered: ‎06-12-2019

For now after you change to Digi Prepaid Next you will not be able to change back to the previous plan. Any inconvenience caused is regretted. 

Re: Change of PREPAID plan to another PREPAID plan

Member
Posts: 1
Registered: ‎06-07-2019

so i can't change  my call plan forever and ever . wait you kidding me. Smiley Sad please im begging u . 

 

Re: Change of PREPAID plan to another PREPAID plan

Support
Posts: 652
Registered: ‎06-12-2019

Hi. If you has changed your Prepaid plan to Digi Prepaid Next, you will not be able to return to your previous plan. Any inconvenience is regretted.