31-10-2019 09:37 AM
I am currently subscribe biGBonus 30 and I want to change to one of the plan in Box Of Surprise. May I know how can I change my plan step by step?
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08-11-2019 01:02 PM
Although the biGBonus 30 is auto-renewable, I think users are allowed to stop it?
If so, you can then stop the existing and subscribe to a new one.
Could any of the Digi staff help to confirm this, please?
09-11-2019 10:14 AM
That's right, Ray8doe. If you wish to get a new internet package, you can straightaway subscribe to the new package and the current one will auto-deactivated.
However, if you just want to unsubscribe/deactivate the auto-renewal internet package, please dial *128# > Internet > Unsubscribe or *116# > Unsubscribe.
The unsubscription will take effect immediately and the remaining data will be forfeited. Please ensure that you've fully utilized the available data first k.
26-06-2020 05:26 PM
26-06-2020 05:33 PM
Hi. Sorry to inform that if you changed your Prepaid plan to Digi Prepaid Next, you will not be able to return to your previous plan.
27-06-2020 03:19 PM
28-06-2020 03:57 PM
For now after you change to Digi Prepaid Next you will not be able to change back to the previous plan. Any inconvenience caused is regretted.
04-07-2020 11:46 PM
Hi. If you has changed your Prepaid plan to Digi Prepaid Next, you will not be able to return to your previous plan. Any inconvenience is regretted.