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Change from pospaid to prepaid without heading to store

[ Edited ]
Member
Posts: 2
Registered: ‎24-10-2016
hi all
Currently i am stucked at singapore and unable to go back to malaysia because of this pandemic period.
Now i want to change my plan from pospaid to prepaid.

I had asked my family to help to change the plan in Digi store, but according to the staff, I have to be there, if not, the plan cannot be changed.

Please help, it is not worth for me to pay the monthy fee when i am not even in Malaysia, and dont know last for month more.

Thanks

Re: Change from pospaid to prepaid without heading to store

Support
Posts: 3,180
Registered: ‎14-04-2015

ChrisLiann, conversion from Postpaid plan to Prepaid plan can only be done by the registered owner at our main Digi Store. It can't be done via online or by 3rd party request Smiley Sad