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Accepted Solution

Change 3G to 4G SIM

Member
Member
Posts: 6
Registered: ‎25-12-2015

Whats the procedure to change old sim card to new 4G capable sim card?

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Re: Change 3G to 4G SIM

Member
Member
Posts: 6
Registered: ‎25-12-2015

Changed my sim thru digi store within 2minutes.

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Re: Change 3G to 4G SIM

Member
Posts: 1
Registered: ‎25-01-2017
Dear sir pleases change my sim card to 4g internet
Now I can't use 4g internet only get 3g pleases sir
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Re: Change 3G to 4G SIM

SuperUser
Posts: 600
Registered: ‎05-08-2015

@Mostakjamn wrote:
Dear sir pleases change my sim card to 4g internet
Now I can't use 4g internet only get 3g pleases sir

if you have the old SIM, i suggest going to Digi Store and get the SIM changed/ upgraded to the 4G one.

 

but if you already have 4G SIM but getting 3G, then it could be one of the following possibilities: 

* phone cannot support 4G

* settings issue on phone

 

If this reply is helpful, don't forget click the THIS IS HELPFUL button. Smiley Happy
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Re: Change 3G to 4G SIM

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

@Mostakjamn wrote:
Dear sir pleases change my sim card to 4g internet
Now I can't use 4g internet only get 3g pleases sir

SMS "LTE" to 20000 to check whether your SIM card support LTE or not. If not supported, you need to get a replacement SIM card at a Digi outlet.




Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Change 3G to 4G SIM

Member
Posts: 1
Registered: ‎02-05-2017
Chenge 3g to 4g
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Re: Change 3G to 4G SIM

Support
Posts: 1,776
Registered: ‎14-04-2015

Hasniaty, To enjoy 4G LTE, please ensure that you are:


 
- Using a USIM card 
- Using a 4G LTE device 
- Within our 4G LTE network coverage - http://new.digi.com.my/services/4g-lte-coverage

 

U can walk in to any of our Digi Store to get ur sim replaced - http://new.digi.com.my/support/digi-store
 

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Re: Change 3G to 4G SIM

Member
Posts: 1
Registered: ‎10-06-2017
waissonyap
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Re: Change 3G to 4G SIM

Member
Posts: 1
Registered: ‎12-09-2019
Change network
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Re: Change 3G to 4G SIM

Member
Posts: 2
Registered: ‎11-09-2019
Sim kad