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Re: Cannot redeem 1gb free data

Member
Posts: 1
Registered: ‎09-04-2020

I have same problem as Aziman97, I already redeemed the free 1gb data and yes I can use it from 18th Mar - 5th Apr and 6th April until today (9 April) I can't use it and it doesn't appear in MyDiGi App...  

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Re: Cannot redeem 1gb free data

Member
Posts: 4
Registered: ‎04-04-2020
Only DiGi Support can help fix the problem.... They fixed it for me too....
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Re: Cannot redeem 1gb free data

Member
Posts: 2
Registered: ‎10-04-2020
digi !! why i cant redeem 1gb free.ive alreadt tried so many time i am prepaid user so i dialed *128*88# and it said tht the servuce currently unvailable whts wronggg hmmmmm
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Re: Cannot redeem 1gb free data

Member
Posts: 4
Registered: ‎04-04-2020
Dial *128*6*7# lepas keluar menu, tekan 0 (balik) nnti akan keluar no. 88 - box of surprise paling atas... Boleh claim kat situ 👍
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Re: Cannot redeem 1gb free data

Member
Posts: 1
Registered: ‎11-04-2020
Also redeem *128*88# cannot redeem..The dial code (*128*88# / *238*88#) to redeem the data is not working either... You have to use the MyDiGi App to redeem it... It's just that DiGi has always been a 'siput' since the first time I used it many years ago.... Other telcos works fine with redeeming and using the data.... DiGi... Please fix yours problem...
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Re: Cannot redeem 1gb free data

Member
Posts: 1
Registered: ‎20-04-2020
Assalammualaikum,and good afternoon,i want say about the title,the parties need to improve the system in their Digi Apps ,bcz i look interface on app so Simple and after pkp 2 i 9Can't get 1 gb free data plz fix
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Re: Cannot redeem 1gb free data

Member
Posts: 1
Registered: ‎23-04-2020
Im using Postpaid 58.I have redeem the internet (1GB free data)but when my Postpaid internet renewed the 1GB free internet just gone and I also dial(*128*88#/*238*88#/118*88) but all of them is just the same.Its say(The service is currently unavalaible).Please do something for us Postpaid user.
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Re: Cannot redeem 1gb free data

Support
Posts: 3,931
Registered: ‎01-05-2015

Nor4, kindly PM us your phone number over <here>, please. TQ

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Cannot redeem 1gb free data

Member
Member
Posts: 1
Registered: ‎24-04-2020
I changed my digi best prepaid v1 to digi prepaid live p2p yesterday. Then I realised my free 1GB 8am to 6pm is gone. I've tried to redeem again at *128*88#, but not working. Is it possible to get it back?
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Re: Cannot redeem 1gb free data

Member
Posts: 1
Registered: ‎24-04-2020
i’m a postpaid user and i cant redeem free 1gb internet in the apps and i also have tried to redeem it by dialing *128*88* it said service is unavailable. is it because the outstanding bill cannot redeem the free internet ? please fix this. other telco users dont have any problem redeeming the free internet but why digi have a problem like this.