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Cannot Change Prepaid Plan to Postpaid Plan

[ Edited ]
Member
Posts: 3
Registered: ‎09-03-2018
Hi, I am using two numbers right now... One is postpaid and the other is prepaid. I want to change prepaid plan to postpaid plan through online. I have fill in all the information needed but I received message saying that I have not pass Customer Eligibility check. What do I need to do so that I can change to postpaid plan?
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Re: Cannot Change Prepaid Plan to Postpaid Plan

Support
Posts: 4,122
Registered: ‎01-05-2015

Azroth, kindly PM us the phone number that you wish to change the plan <here> for further clarification, please. TQ.

 

Hi, I am using two numbers right now... One is postpaid and the other is prepaid. I want to change prepaid plan to postpaid plan through online. I have fill in all the information needed but I received message saying that I have not pass Customer Eligibility check. What do I need to do so that I can change to postpaid plan?
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Re: Cannot Change Prepaid Plan to Postpaid Plan

Member
Posts: 1
Registered: ‎15-05-2020
My digi prepaid no 0102794416
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Re: Cannot Change Prepaid Plan to Postpaid Plan

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi sunamvarma76. Could you PM (inbox) us your full name here: https://goo.gl/ztUhcG for further checking? Thanks.