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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

[ Edited ]
Member
Posts: 1
Registered: ‎10-01-2021

Hi Digi, I'm having the same problem. Why is my port out is being rejected?

Please help me out here. My number is 0199178788. I hope you can solve this as soon as possible. Thank you

Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Support
Posts: 4,002
Registered: ‎10-04-2015

Hi farraaieen. Please resubmit your application and if it is rejected again, PM (inbox) us for further checking and assistance.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Member
Posts: 1
Registered: ‎11-01-2021
What should i do , my number is 0102072337

Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Support
Posts: 4,002
Registered: ‎10-04-2015

Hi FakhrulHariz22.We believe, it was resubmitted and is still in progress. If it is rejected again, PM (inbox) us for further checking and assistance. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Member
Posts: 1
Registered: ‎12-01-2021
Hi team,

I wanted to shift my service provider to Celcom but after I said 'Yes' I want to opt out, I received a message saying Sorry, your request was rejected. CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY Please call 0162211800 for help.

My number would be -60146045407.

Kindly, help me with this issue

Thank you

Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Support
Posts: 375
Registered: ‎06-12-2019

Hi. Do PM (Inbox) for further assistance. TQ. 

Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Member
Posts: 1
Registered: ‎17-01-2021

Hi Digi, I need so help as I want to request to port out but having this reply

"Sorryyour request was rejected. CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY Please call 0162211800 for help"

May I know what I can do? My number is 0109058938. Thank you.

Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Support
Posts: 4,002
Registered: ‎10-04-2015

Good morning VSIANG. Please reactivate your account first (reload your account) and then resubmit your application. Once resubmitted, your application will be re-processed.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Member
Posts: 1
Registered: ‎20-01-2021
Hi Digi, I had received the same SMS too after I replied Y for leaving confirmation. 

 

"Sorry, your request was rejected. CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY Please call 0162211800 for help"

 

My number is 019-6925735. Thank you.

Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Support
Posts: 4,002
Registered: ‎10-04-2015

Hi khaiyoe. Aktifkan semula akaun anda dan hantarkan semula permohonan. Kalau masih ditolak, PM (inbox) kami untuk semakan.

 

Terima kasih.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!