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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Support
Posts: 463
Registered: ‎30-05-2019

Hi Max_11, please PM to our Inbox, please provide us your mobile number, your full name and the last 4 digits of the IC number so we can assist you further. TQ

 

 

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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Member
Posts: 2
Registered: ‎31-03-2020
Hi, I want to change prepaid plan to other Telco provider but this message pop up.

Sorry, your request was rejected. CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY Please call 0162211800 for help

My number 0178093029
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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Member
Posts: 2
Registered: ‎18-05-2020
Hello digi, I also face the same problem. Today i got this message when i tried to port out after i reply 'Y'..

Sorry, your request was rejected. CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY Please call 0162211800 for help

My phone number is 0168420493, please solve it soon because it urgent
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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Support
Posts: 2,818
Registered: ‎10-04-2015

Hi Ereks. Please resubmit your application and if it is rejected again, you can check with us again (via PM). Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Member
Posts: 2
Registered: ‎18-05-2020
I had already resubmit the application to port out my number to maxis for the third times but I still get rejected whenever I replied Y to DIGI. Please help me solve this problem asap. Thank you.
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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Support
Posts: 784
Registered: ‎18-11-2016

Hi Ereks, we can assist to check further for you. Please provide us with your mobile number via PM ya. TQ 

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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Member
Posts: 1
Registered: ‎12-06-2020
Hi Digi, I need some help as I want to request to port out but having this reply .

Sorry, your request was rejected. CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY Please call 0162211800 for help

May I know what can I do ? . Thi is my number 01133615929 . TQ
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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi Shdabd. Could you PM (inbox) us your full name and last 4 digits of your IC/Passport here: https://goo.gl/ztUhcG for further checking? Thanks.

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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

Member
Posts: 2
Registered: ‎18-06-2020
Hi Digi, I need so help as I want to request to port out but having this reply

"Sorry, your request was rejected. CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY Please call 0162211800 for help"

May I know what I can do? My number is 0106623664. Thank you.
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Re: CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi KhairiYasin. The request has been resubmitted and currently in progress. Thank you.