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Box of surprise are unable to be enrolled.

Member
Posts: 7
Registered: ‎11-03-2016

This "feature" has been bugginng me for months.
Box of surprise have very good deals , i had bought some of them throughout my use of DIGI, but this few month i keep getting failing to buy them.

I have tried it on MyDigi app, results :
[ Status
  Something went wrong with the subscription/unsubscription. Please contact our friendly customer service agents at 016-2211800  ]

 

After i got that messege i immediately called the helpline, but the person who accepted my call  did nothing to help.

Then i tried to use *128# to access the Box of surprise, resulting...
[Sorry, the service is currently unavailable. Please try again later. Thank you.]

Is the service currently down? it certainly does not seem so, there's no discussion here in the forum.

Re: Box of surprise are unable to be enrolled.

Member
Posts: 7
Registered: ‎11-03-2016

Okay, 
Apparently the problem is I am trying to enroll a ppromotional plan that is suppose to be Internet Addon  

when i does not have any active internet plan subscribed.

 

 

Re: Box of surprise are unable to be enrolled.

Anonymous
Posts: 0

Hi SeeHam, The Box Of Surprise may contain internet package and quota top-up. If you are purchasing the quota top-up, kindly ensure that you have an active internet package in your number (weekly/monthly) in order for you to enjoy the Box Of Surprise. Thank you.

Re: Box of surprise are unable to be enrolled.

Member
Posts: 1
Registered: ‎05-02-2020
That "service is currently unavailable" happens to me too.Does anyone knows what's the problem is???