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Box of Surprises Offers Can Stop Auto-Renewal?

Super Contributor
Posts: 105
Registered: ‎23-09-2015

As per  subject above, please provide step-by-step  how to cancel auto-renewal. Thank you.

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Re: Box of Surprises Offers Can Stop Auto-Renewal?

Super Contributor
Posts: 105
Registered: ‎23-09-2015

I cannot find the option to cancel the subscription either.

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Re: Box of Surprises Offers Can Stop Auto-Renewal?

Support
Posts: 4,176
Registered: ‎01-05-2015

To stop the auto renewal and unsubscribe from the Prepaid internet package, please dial *128# > Internet > Unsubscribe or *116# > Unsubscribe. For Internet Pass, it will auto expires once the validity ends or quota has been fully utilized, DigiRay.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Box of Surprises Offers Can Stop Auto-Renewal?

Member
Posts: 5
Registered: ‎09-09-2018
Saya pelik
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Re: Box of Surprises Offers Can Stop Auto-Renewal?

Support
Posts: 4,176
Registered: ‎01-05-2015

Pelik apa tu, Free? Mungkin boleh PM kami persoalannya di <sini> dulu untuk bantuan lanjut. TQ.

 

 

Saya pelik
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Box of Surprises Offers Can Stop Auto-Renewal?

Member
Posts: 1
Registered: ‎08-04-2019
How to do it?
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Re: Box of Surprises Offers Can Stop Auto-Renewal?

Support
Posts: 2,093
Registered: ‎01-12-2016

Hi Huangzijuan_799, To unsubscribe the auto-renewal internet package, please dial *128# > Internet > My Status > "internet package" > Unsubscribe. Any remaining quota will be forfeited ya. Please make sure the mobile data service has turned off (if no free basic internet) before the cancellation is done. TQ.

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Re: Box of Surprises Offers Can Stop Auto-Renewal?

Member
Posts: 1
Registered: ‎30-08-2017

Dear Digi_MYCHEAH

I follow the instruction but its show differently.

*128# >

Digi Menu

88 Box Of Surprise

1 My Account

2 Super Deals

3 Internet

4 Apps & Services

5 Roaming & IDD133

 I choose 3 Internet

1 Internet Plans (Auto-Renew)

2 Internet Cili Padi (One Time)

3 Internet Cili Padi XL (One Time)

4 Call One Time Pass

5 Quota Top Up

99 More

0 Back

I choose 99 More

6 Check Quota

7 Unsubscribe

0 Back

So I should choose 7 Unsubcribe, is its correct?

Thank you! 

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Re: Box of Surprises Offers Can Stop Auto-Renewal?

Anonymous
Posts: 0

Hi Loh2005, to stop and auto-renewal internet, dial *128# and press call > select no 3 (Internet) > select "Unsubscribe". Thank you :')

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Re: Box of Surprises Offers Can Stop Auto-Renewal?

Member
Posts: 3
Registered: ‎09-06-2019
Can Stop Auto-renewal Digi internet