19-05-2016 11:13 PM
When I looked through the related page, it says that Digi New Best V1 users cannot enjoy the bonus, but I wonder if this plan is the latest, why it is not eligible for the bonus?
Besides, since I've been looking forward to get the bonus, I've tried (and still trying) to change the plan to other plans, but it seems like I can't do that. Does it mean that I have to go to Digi centres personally? Or, it simply means that I cannot have it changed?
To be frank, I kept my loyalty to Digi mainly on the basis on this bonus (and perhaps the Super Long-life). I wonder what will happen if I can't get them (luckily I managed to get the Super Long-life on my plan).
20-05-2016 08:19 AM
New Best Prepaid V2 has superceded New Best Prepaid V1. However thank you for bringing this matter to our attention. If I have not mistaken, the current plans do not include Birthday Bonus, hence you see exclusion of benefits for the certain prepaid such as Smart Paid and Best Prepaid.
To change your prepaid plan, dial *128*1*4#. Do read thoroughly on the new prepaid plan details as it has quite some changes, such as free 500MB basic internet monthly. However Super Long Life is priced at RM68/year for this plan.
21-05-2016 12:14 PM
Hi kienpinn, please PM us your number. We'll try to check on it. TQ
07-04-2017 04:56 PM
I used to enjoy 50% Birthday bonus every year in the past, but some said the program is stopped.
Anyone could clarify? I am using digi new best prepaid v1.
09-04-2017 03:30 PM
We've answered the same enquiry at another post, @Zac.
You can check it <here>.