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Big Bonus 1pm to 7pm (not working)

Member
Posts: 2
Registered: ‎19-03-2018

Hi, it seems that big bonus is not working on my mobile. The main quota is deducted instead of the big bonus quota.

 

Also in the digi app the big bonus quota is expiring in XX hours or XX minutes seems to be expiring at 5pm? and does it start at 11 am instead?

 

Is it possible to check it and see if there is a problem? And if the data during big bonus period is deducted from the 5gb main quota can it be reversed then since it's a bug on digi side.

 

Thanks.

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Re: Big Bonus 1pm to 7pm (not working)

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi yh90. Could we get your mobile number for further checking? Thank you.

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Re: Big Bonus 1pm to 7pm (not working)

Member
Posts: 2
Registered: ‎19-03-2018

Thanks I have PMed the number to you

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Re: Big Bonus 1pm to 7pm (not working)

Member
Posts: 4
Registered: ‎01-04-2018
yes.the same thing happen to me when im trying the youtube..
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Re: Big Bonus 1pm to 7pm (not working)

Contributor
Posts: 98
Registered: ‎03-08-2016

@mahmud1 Please contact our support community members for assistance:http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support 
 

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Re: Big Bonus 1pm to 7pm (not working)

Member
Posts: 2
Registered: ‎14-07-2018
I cannot use my big bonus (1pm-7pm) my quota soon to be finish. Pls help thankyou
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Re: Big Bonus 1pm to 7pm (not working)

Member
Posts: 2
Registered: ‎14-07-2018

@DIGI pls help about this issue. Thanks


@Jbacani24 wrote:
I cannot use my big bonus (1pm-7pm) my quota soon to be finish. Pls help thankyou

 

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Re: Big Bonus 1pm to 7pm (not working)

Member
Posts: 1
Registered: ‎08-12-2018
Dissapointed.... still deduct main qouta... digi plz fix it....
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Re: Big Bonus 1pm to 7pm (not working)

Member
Posts: 1
Registered: ‎30-03-2019
Why the big bonus 1pm to 7pm is not working? Is this a scam or what ?? If it's not ,do something to fix this problem !
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Re: Big Bonus 1pm to 7pm (not working)

Support
Posts: 3,184
Registered: ‎10-04-2015

Hi Uyin28. Please try again today (between 1pm to 7pm only). Should the issue persists, please inbox us (the Supports) for further assistance. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!