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Balance paid but getting calls about overdue payment.

Member
Posts: 2
Registered: ‎19-03-2020
I went to terminate a digi plan back in Jan/Feb 2021. Visited Sunway Pyramid branch, they told me to go to the machine to pay overdue first. I did exactly that and went back to the same assistant, then she helped me terminate my plan after checking I had no overdue. But now over six months later for the first time I get a call about that same terminated number, they told me I have OVERDUE. I requested a receipt/invoice for reference so I can check the dates, but I never received email, only an sms. I noticed from my old WhatsApp chat with that number, someone else has taken over the phone almost immediately after it was terminated. Please check asap, I had cleared all overdue otherwise my plan would not have been able to terminate.

Re: Balance paid but getting calls about overdue payment.

Member
Posts: 1
Registered: ‎10-09-2021
01498111

Re: Balance paid but getting calls about overdue payment.

Support
Posts: 6,173
Registered: ‎10-04-2015

@digi_aahtnamas, that could be from the final bill that was not available yet during the termination process. PM (inbox) us for checking.

 

@0149811107, you too, can PM (inbox) us if you need assistance with your account.

 

Thank you.

 

 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Balance paid but getting calls about overdue payment.

Member
Posts: 2
Registered: ‎19-03-2020
It’s okay now. After this post, I spoke with a live chat agent. Turns out the girl that assisted me at Sunway branch didn’t inform me properly. She just told me to pay the overdue & assured me there won’t be anymore charges. So I always thought I was getting scam calls from your debt collector. I have paid asap after speaking with the live agent.

Re: Balance paid but getting calls about overdue payment.

Support
Posts: 4,324
Registered: ‎14-04-2015

digi_aahtnamas, thanks for the update Smiley Happy Stay safe and take care always ya!