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Are All Prepaid Plans Eligible to Use Roaming Pass?

Super Contributor
Posts: 105
Registered: ‎23-09-2015

Kindly advise/confirm if all prepaid plans are eligible to use Roaming Pass in the countries stipulated in Digi website:

 

https://new.digi.com.my/roaming/roaming-pass

 

In particular, Digi Prepaid Best v4 and Digi Prepaid New Best v1. 

 

Thank you.

Re: Are All Prepaid Plans Eligible to Use Roaming Pass?

Community Manager
Posts: 8,740
Registered: ‎20-04-2015

The prepaid that you have listed should be able to use Roaming Pass if the pre-requisites have been met:

 

What is the pre-requisite to subscribe to the Roaming Pass?

  • Your Digi Postpaid/Prepaid line has at least a basic mobile internet /data plan;
  • Your International Roaming service has been activated 
    (For Prepaid, International Roaming service is auto activated)
  • You must has sufficient credit limit/ balance and your account status is in ‘Active’ mode

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Re: Are All Prepaid Plans Eligible to Use Roaming Pass?

Super Contributor
Posts: 105
Registered: ‎23-09-2015

Thank you.

 

However...

 

  • You must has sufficient credit limit/ balance and your account status is in ‘Active’ mode
 
Is there a minimum credit balance required, or just any amount above the intended Roaming Pass rate?
Highlighted

Re: Are All Prepaid Plans Eligible to Use Roaming Pass?

Contributor
Posts: 98
Registered: ‎03-08-2016

Yes, DigiRay. You must have sufficient credit balance to deduct the next charging block. Therefore, customer is required to have sufficient credit at least a minimum of RM 10 to be able to make outgoing calls OR receiving calls while roaming.

Re: Are All Prepaid Plans Eligible to Use Roaming Pass?

Member
Posts: 1
Registered: ‎13-07-2018
Hi, my wife is using Digi Prepaid Campus plan and fulfilled all the prerequisites but there's no roaming pass option available in the add-on category, is the plan not eligible?

Re: Are All Prepaid Plans Eligible to Use Roaming Pass?

Anonymous
Posts: 0

Hi Yinhon, Yes you may purchase the roaming pass. Make sure you turn off Data Roaming or Cellular Data/Mobile Data on your mobile phone before departure. Dial *800# upon arrival and press 3 to "Purchase Roaming Pass". You'll receive a confirmation SMS to notify you of successful Roaming Pass purchase. Then manually select the roaming partner from the list of operators and turn on Data Roaming or Cellular Data/Mobile Data on your mobile phone. For more info - https://new.digi.com.my/roaming/roaming-pass. Tq

Re: Are All Prepaid Plans Eligible to Use Roaming Pass?

Member
Posts: 1
Registered: ‎15-12-2018

how about digi smart prepaid?