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2.5 GB Music and Video Freedom not used up?!

Member
Posts: 2
Registered: ‎06-03-2019

I've got the Free 2.5 GB weekly Music and Video Freedom  for a while now.

till this month, suddenly whenever I surfed on Youtube, the Music and video Freedom quota is not being used up?

it instead drained my other data plan

 

Is there a Problem? It started happening this month only. it was fine before....

2.5 GB Music and Video Freedom not in *888*1#?!

Member
Posts: 3
Registered: ‎12-09-2019
I am a new prepaid live customer, just switched yesterday. I was attracted by 10gb free music video, but this feature no longer available? I followed the sms instructions to subscribe it, but only 12-8am free 1gb is there. Arggh, that's not what I want! Please advise

Re: 2.5 GB Music and Video Freedom not in *888*1#?!

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi Clifford. Could you PM (inbox) us your mobile number here: https://goo.gl/ztUhcG for further checking? Thanks.

Re: 2.5 GB Music and Video Freedom not in *888*1#?!

Member
Posts: 1
Registered: ‎24-06-2020
I would like to unsubscribe the weekly 2.5gb and opt for daily ! GB from 12am to 8am. Kindly advise how?

Re: 2.5 GB Music and Video Freedom not in *888*1#?!

Support
Posts: 4,421
Registered: ‎10-04-2015

Hi bloom112233. That means, you need to change your main plan from Digi Prepaid LiVE to Digi Prepaid Best 207 via the *128# menu >> My Account >> Call Plan. Once your plan has changed, all of your current benefits will be changed to the new plan. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: 2.5 GB Music and Video Freedom not in *888*1#?!

Member
Posts: 1
Registered: ‎20-08-2020
How about postpaid user? How to unsubscribed music freedom? My connection getting worse after subscribed music freedom.

Re: 2.5 GB Music and Video Freedom not in *888*1#?!

Member
Posts: 1
Registered: ‎21-08-2020
Yes

Re: 2.5 GB Music and Video Freedom not used up?!

Member
Posts: 1
Registered: ‎18-07-2020
Accept
Highlighted

Re: 2.5 GB Music and Video Freedom not used up?!

Member
Posts: 1
Registered: ‎16-11-2020
On

Re: 2.5 GB Music and Video Freedom not used up?!

Support
Posts: 3,180
Registered: ‎14-04-2015

demojo, please PM/Inbox us the full details of ur issue for further assistance on this. Tq.