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宽限期:DIGI BEST PREPAID v1

Member
Posts: 1
Registered: ‎21-04-2017

您好!

 

如果充值了RM10的充值, 我可以在10天内拨出电话,接受来电及发送及接受信息。

 

但如果在10天后,还有多少天的宽限期(余额还在),我依然能接受来电及信息?

 

多少天的宽限期我依然能接受来电及信息但余额已被充公呢?

Re: 宽限期:DIGI BEST PREPAID v1

Member
Posts: 4
Registered: ‎21-12-2017

as i know !only 3 months!u can still receive sms and call from your friend bt u can't call and sms to your friend until you have been top up!i hope i was right!

Re: 宽限期:DIGI BEST PREPAID v1

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

For Best Prepaid, you will have 75 days for grace period after your prepaid expiry. Beyond this grace period, the number will be terminated.


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Re: 宽限期:DIGI BEST PREPAID v1

Contributor
Posts: 98
Registered: ‎03-08-2016

您好annice,

 

补充一下资料以作参考。

 

Best Prepaid : 75天

Prepaid Live :90天

 

只要是超过指定的宽限期,手机号码就会被系统自动取消,余额也无法取回。

 

系统会在户口取消前两天发出信息通知用户尽快去加额,所以请确保手机讯号常有,不然就无法收到信息而错过了最后的信息通知了。

 

现在加额也很方便,您可透过MyDigi App或Online Banking皆可进行加额。

Re: 宽限期:DIGI BEST PREPAID v1

Member
Posts: 1
Registered: ‎01-02-2021
Hi, what is the grace period for Digi Prepaid NEXT?

Re: 宽限期:DIGI BEST PREPAID v1

Support
Posts: 4,205
Registered: ‎14-04-2015

AlexisT, Have u purchased the sim pack? If yes, may we have the number to check on the status of the number? Please PM us the number ya

Re: prepaid card 过期超过半年可以复活卡吗?

Member
Posts: 1
Registered: ‎28-02-2021
我的号码是011 36242675

Re: prepaid card 过期超过半年可以复活卡吗?

Support
Posts: 5,910
Registered: ‎10-04-2015

Hi chloe2. The reactivation can be considered if you make a request at our Digi Store within 30 days from its termination date only. It can't be processed if more than 30 days.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: 宽限期:DIGI BEST PREPAID v1

Member
Posts: 1
Registered: ‎14-06-2021
你好👋那超过90天后就不能再用了吗?我在92天发现就被停掉了😭请问我有什么办法可以拿回这号码吗?

Re: 宽限期:DIGI BEST PREPAID v1

Support
Posts: 894
Registered: ‎30-05-2019

您好LEE9355, 注册人本身可以光临到我们的Digi Store尝试注册会改号码哦,不过不保证。谢谢。